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Superhappy ‑ Help Desk & FAQ

de Superhappy

Knowledge base, Order Status Page, Contact Form and Help Desk

4 avaliação
Preço: Grátis
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Superhappy ticketing system

Seção de chaves-valor

All Support Tickets, One Inbox

Stop switching screens to answer your customers. Solve all support inquiries from one place.

Searchable Knowledge Base

Self-service articles empower customers to answer their own questions from a searchable Knowledge Base. See which questions are being asked

Data-backed Help Center

See which topics your customer's are looking for the most, which articles aren't answering their questions & much more.

Galeria de imagens em destaque

  • Help Center
  • Knowledge Base
  • Contact Form
  • Order Status Page
  • Shared Inbox
  • Customize Everything
  • Mobile Ready
  • Help Center
  • Knowledge Base
  • Contact Form
  • Order Status Page
  • Shared Inbox
  • Customize Everything
  • Mobile Ready

Informações do app

Superhappy ‑ Help Desk & FAQ

Superhappy ‑ Help Desk & FAQ

With Superhappy installed you will have a Help Center, directly on your store, where customers can go for support.

Help Desk

  • For every support request that comes in, a ticket will be created. Each ticket gives you information about the customer, the order, past orders, past tickets from the same customer, etc.

Your shop's Help Center has three key elements:

Knowledge Base

  • Help your customers help themselves: your Knowledge Base is a collection of helpful articles, answers to the most frequently asked questions or detailed product documentation.

Order Status Page

  • One of the most common question for any store is: Where is my order? With an Order Status Page customers can get an answer instantly.

Contact Form

  • Your Knowledge Base and Order Status Page will reduce the number if support requests you will get, but if a customer still has a question, there is contact form to reach you.

Data de lançamento

May 24, 2021

Integração com

  • reCAPTCHA
Superhappy ‑ Help Desk & FAQ

Superhappy ‑ Help Desk & FAQ

With Superhappy installed you will have a Help Center, directly on your store, where customers can go for support.

Help Desk

  • For every support request that comes in, a ticket will be created. Each ticket gives you information about the customer, the order, past orders, past tickets from the same customer, etc.

Your shop's Help Center has three key elements:

Knowledge Base

  • Help your customers help themselves: your Knowledge Base is a collection of helpful articles, answers to the most frequently asked questions or detailed product documentation.

Order Status Page

  • One of the most common question for any store is: Where is my order? With an Order Status Page customers can get an answer instantly.

Contact Form

  • Your Knowledge Base and Order Status Page will reduce the number if support requests you will get, but if a customer still has a question, there is contact form to reach you.

Data de lançamento

May 24, 2021

Integração com

  • reCAPTCHA

Avaliações

3.8 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.

Número por nível de avaliação
  • 75% das avaliações são de 5 estrelas
    3
  • 0% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 25% das avaliações são de 1 estrelas
    1
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  • 1 de 5 estrelas
    Data de edição: 17 de agosto de 2022

    Sugoi Styles

    Local Estados Unidos
    Tempo gasto no app Aproximadamente 1 mês

    If you're downloading this app for its Support Desk feature, don't bother. I found that out the hard way. I contacted the team multiple times through the chat option and through email about not being to click on my customer's tickets, and I never received a response. Not only that, but I continued getting countless (and I mean COUNTLESS) spam tickets from the app on my dashboard and through my email too. THOSE I were able to click on though, funnily enough. Everything else seems to work, but the Support Desk feature was a massive let down.

  • 5 de 5 estrelas
    11 de abril de 2022

    Fotts

    Local Reino Unido
    Tempo gasto no app 3 meses

    SuperHappy is an amazing help desk application, I was looking for some changes and the support team were right on it and helped me out. Extremeley easy to use and first time setup was a piece of cake, highly recommend this app!

  • 5 de 5 estrelas
    23 de janeiro de 2022

    Panterapan

    Local Armênia
    Tempo gasto no app 20 dias

    Very useful app really i liked this app, honestly it's help me to set up contact information easier.

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