Superhappy ‑ Help Desk & FAQ

by Superhappy

Knowledge base, Order Status Page, Contact Form and Help Desk

3 reviews
Free
View demo store
Superhappy ticketing system

Key values section

All Support Tickets, One Inbox

Stop switching screens to answer your customers. Solve all support inquiries from one place.

Searchable Knowledge Base

Self-service articles empower customers to answer their own questions from a searchable Knowledge Base. See which questions are being asked

Data-backed Help Center

See which topics your customer's are looking for the most, which articles aren't answering their questions & much more.

  • Help Center
  • Knowledge Base
  • Contact Form
  • Order Status Page
  • Shared Inbox
  • Customize Everything
  • Mobile Ready
  • Help Center
  • Knowledge Base
  • Contact Form
  • Order Status Page
  • Shared Inbox
  • Customize Everything
  • Mobile Ready
Superhappy ‑ Help Desk & FAQ

Superhappy ‑ Help Desk & FAQ

With Superhappy installed you will have a Help Center, directly on your store, where customers can go for support.

Help Desk

  • For every support request that comes in, a ticket will be created. Each ticket gives you information about the customer, the order, past orders, past tickets from the same customer, etc.

Your shop's Help Center has three key elements:

Knowledge Base

  • Help your customers help themselves: your Knowledge Base is a collection of helpful articles, answers to the most frequently asked questions or detailed product documentation.

Order Status Page

  • One of the most common question for any store is: Where is my order? With an Order Status Page customers can get an answer instantly.

Contact Form

  • Your Knowledge Base and Order Status Page will reduce the number if support requests you will get, but if a customer still has a question, there is contact form to reach you.

Launch date

May 24, 2021

Integrates with

  • reCAPTCHA
Superhappy ‑ Help Desk & FAQ

Superhappy ‑ Help Desk & FAQ

With Superhappy installed you will have a Help Center, directly on your store, where customers can go for support.

Help Desk

  • For every support request that comes in, a ticket will be created. Each ticket gives you information about the customer, the order, past orders, past tickets from the same customer, etc.

Your shop's Help Center has three key elements:

Knowledge Base

  • Help your customers help themselves: your Knowledge Base is a collection of helpful articles, answers to the most frequently asked questions or detailed product documentation.

Order Status Page

  • One of the most common question for any store is: Where is my order? With an Order Status Page customers can get an answer instantly.

Contact Form

  • Your Knowledge Base and Order Status Page will reduce the number if support requests you will get, but if a customer still has a question, there is contact form to reach you.

Launch date

May 24, 2021

Integrates with

  • reCAPTCHA

Pricing

Free

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
    3
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0
View all 3 reviews
5 of 5 stars
April 11, 2022

Fotts

SuperHappy is an amazing help desk application, I was looking for some changes and the support team were right on it and helped me out. Extremeley easy to use and first time setup was a piece of cake, highly recommend this app!

5 of 5 stars
January 23, 2022

Panterapan

Very useful app really i liked this app, honestly it's help me to set up contact information easier.

5 of 5 stars
January 18, 2022

Baked by Emily Rose

Great app to provide Customer Support to our customers! The new owner introduced himself and communicated upcoming features and improvements, they have been fantastic so far! The new Knowledge Base on our storefront looks so good!! They also let us see a demo of their Facebook Messenger and Instagram DMs feature and I cannot wait to cut down how many websites I have to reply to customers from!

View all reviews

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