Supersonic: A/B Testing & CRO

I can't stress enough having the right tools in your arsenal - here is Supersonic one of the most important tools. The ability to have correct GA4 data is crucial in todays digital marketing age. We went from having a huge gap in our tracking to have 100% accuracy in tracked revenue in Shopify and GA4. It's simply too good!

The idea is great, but...

Analytics and testing has a lot of errors, at first I was excited by the functionalities it they offer, but very quickly I've learned that app is super underdeveloped. I created my first test, and on the first try it seemed like it worked, but the next day, when I checked the analytics it showed random analytics like 100% conversion rate and 2 visits, even if we had like 200 visits on the product page. Also the same day I tested if it really works, I opened the page on a few different devices while the split test was live and I couldn't see the split test working, It was still original variant, even when refreshing multiple times and using private browser.

I contacted them and the problem wasn't solved, they told me that I need to wait 1 day, I waited, but errors are still here and I've got no reply for 3 days now.

here's the chat transcript

"It seems your app has errors

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Can you please specify what you mean? Could you let me know where you encountered the errors?

wrong visitor count
with that said, I even doubt the analytics are correct

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Thank you for sharing this information! Let us check that

only today we've got 100+ visits

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Hi! The metrics are being updated on a daily basis. You need to wait when your test is "live" for at least 1 full calendar day. Today's stats should be updated tomorrow (general GA statement: 24 to 48 hours). Thanks!

wow, can i change that?
btw i checked the test, i refreshed multiple times the page, I'm only getting my original variant
it should be 50/50 no?
I doubt it shows modified variant for other people, since i cannot see it myself
also is it possible to run test based on time, not 50/50 visitor count
for example change between variants every 1 hour

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Make sure that you saved your changes in the widget editor
2. You have a preview option link that should preview the needed variant with customization
3. It's not possible to setup a test based on a time
4. Additionally, the visitors count is being calculated based on a user's interaction with a test. If a user won't go through a test it won't be counted in your stat.

it worked yesterday
today, doesn't
now i just paused the test

December 17
well, with that kind of responsibility and concern I won't become your long term client which is what you should be aiming for as a business

data is still incorrect, I've sent you a screenshot of how many visitors we already captured in the first half of the day while the test was still active.

I turned it off, because there was an error already, which I've told you about: It worked the first moment, when i created the test and tested if it works. Then this day when I messaged you, I didn't work, I refreshed and went on the product page from multiple devices, I was only shown the org variant"

Supersonic helped us organize our revenue and sales data in GA4, which was previously chaotic. Their customer service was also exceptional.