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This app is extremely disappointing. It took them over five days just to process a repair order, and many customers ended up canceling their orders as a result. However, the most significant issue is their policy of not issuing refunds for canceled orders. They claim they've already initiated the repair process and printed labels, which means you end up losing money. It's a lose-lose situation where the more customers you attract, the more money you stand to lose.
Hi vitalife,
Thank you for sharing your experience!
After reviewing our correspondence, we see that you have been selling your products using TikTok, which is not integrated with Supliful. Supliful fulfillment times are slightly longer than the ones requested by TikTok. Furthermore, the orders in question have been submitted with incorrect delivery addresses, which delayed the fulfillment process. We cannot fully refund the order since the product labels have already been printed and applied. As requested, the products will be shipped to your address.
Yours truly,
The Supliful Team
Right now I'm just trying to figure the app out can you this question later. I had no idea what I am what I am doing and I'm trying to get my first product online
Hi Forgotten Treasures 3,
Thank you for your feedback!
We would greatly appreciate it if you would update your review at a later stage when you have tried out Supliful and all it has to offer.
Yours truly,
The Supliful Team