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This has been a really great experience. Had been looking for a system where I could sell white labelled products and came across Supliful. Onboarding and getting things up and running was really hassle free, products are great.
Hi VitaliBlend,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with Supliful. It's fantastic to know that our platform met your needs for selling your brand products and that the onboarding process was smooth. We take pride in offering top-quality products, and your feedback truly validates our efforts. We're here to support your success!
Yours truly,
The Supliful Team
Very professional, great products and good service. I actually use the products myself. My favorite part is how well they print their labels.
The possibilities with Supliful are truly endless, you just have to know how to capitalize on it and I’m happy that I’m doing it with Supliful.
Hi Lionsip,
Thank you for your fantastic 5-star review! We're delighted to hear that you're enjoying our products and services. It's great to know you also appreciate the quality of our labels. We're thrilled to be part of your journey and excited to see you capitalize on the endless possibilities with Supliful. Your success is our success, and we're here to support you every step of the way!
Yours truly,
The Supliful Team
So far Supliful has been responsive and great to work with. Which is essential to launching this business. They have allowed me to focus on what matters most and thats building a brand people love.
Hi My Store,
Thank you so much for your 5-star review! We're thrilled you've had a great experience with Supliful. Our team is dedicated to supporting you every step of the way, and it's wonderful to know we've helped you focus on building a brand people love. We're excited to continue working with you and supporting your business's growth and success!
Yours truly,
The Supliful Team
March 2024 - We are a new store and have placed four orders for five different products through Supliful to test the process. They did not fulfill a single order without us having to email them and tell them to push the order through. The orders show up in Shopify and even show up in our Supliflul orders tab but they don't get fulfilled automatically. The automatic fulfillment is nonexistent. There is no way this model would work if we had multiple orders from multiple customers.
May 2024 - Supliful responded to my review and you can read their response below. They claim the orders were fulfilled automatically but that is absolutely NOT TRUE! Every order required us to contact them to get the order pushed through. EVERY ONE! I am not satisfied with their response.
Hi Flvme,
Thank you for your feedback! Our team has previously advised you to reach out to Shopify customer support. On the Supliful side, everything is working as it is supposed to, and all other accounts don't experience the same issues. After reviewing the orders we received, we see that they were fulfilled automatically without any issues. As there are no issues on the Supliful side, you need to check with Shopify as to why the orders are not being synched with Supliful.
Yours truly,
The Supliful Team
I found the Supliful platform easy to use, user-friendly and convenient, especially with its integration with Canva and Shopify. I appreciate the good selection of products available.
Hi Strenght Buds,
Thank you for your wonderful 5-star review! We're thrilled to hear that you find the Supliful platform easy to use and convenient, especially with its integration with Canva and Shopify. We're glad you appreciate our selection of products. Your feedback motivates us to keep improving and providing the best experience possible. We're excited to continue supporting your brand's growth!
Yours truly,
The Supliful Team
I've been using this on-demand fulfillment service for a while, and it just keeps getting better. The addition of skincare and pet care options is something I’m really looking forward to exploring!
Hi Nailora,
We're thrilled to hear that you're enjoying our on-demand fulfillment service! We're constantly working to improve and expand our offerings, so we're delighted to hear that you're excited about the new skincare and pet care options. Thank you for your support, and we look forward to continuing to meet your needs!
Yours truly,
The Supliful Team
First of all I will say I love the ability to customize the labels and the ability to create my own brand. I think the shopify integration works very well. There are a few issues that may push me to go elsewhere. Processing and shipping takes way too long. In this day and age customers have a higher expectation and if I can't deliver their product quicker they will go somewhere else. For me, I've got to be able to sell on multiple platforms. The shopify integration is very good. But Supliful needs other integrations or the ability to ship faster so I can sell on Tiktok and other platforms. Email and support is also too slow. I really love the concept and products I've sampled. However, I may not stick around too long unless they can speed things up.
Hi AffinityCo.co,
Thank you for the constructive feedback! We understand the importance of having your customers receive their orders faster, and we are doing our best to improve the fulfillment and delivery times every day. Please keep in mind that we are still a young startup that cannot compete with big established companies just yet, but we are getting there. We are also continuing to build more integrations, and we will have a big update on TikTok next week, so stay tuned!
Yours truly,
The Supliful Team
My experience so far with Supliful has been great. My dream has always been to have my own health supplement store with my own formulas and Supliful is part of my path to get there. Just make sure that your product labels are on point, because they will let you know if they aren't with a quickness. I am personally taking 6 of the supplements I'm selling on my branded site and I'm impressed with the quality of their products and services.
Hi Wellness Wisdom Supplements,
Thank you for your stellar review of Supliful! We're thrilled to hear that our products and services are helping you on your journey toward owning your own health supplement store. We appreciate your feedback on product labeling and assure you that we're committed to maintaining high standards. It's fantastic to hear that you're impressed with the quality of our products and services, and we're honored to be a part of your success story.
Yours truly,
The Supliful Team
Allowing Supliful to help set up and manage my 1st store was the easiest business decision I've made! Everything was simple to understand and so easy to navigate through the steps. Highly recommend!
Hi The Luxe Soaps,
Thank you so much for your fantastic review! We're thrilled to hear that allowing Supliful to help set up and manage your first store was such a smooth and rewarding experience for you. Making things simple and easy to navigate is our top priority, and we're delighted that we could exceed your expectations. Your recommendation means a lot to us, and we're grateful for the opportunity to be a part of your business journey.
Yours truly,
The Supliful Team
I have a mix feeling, just starting with them. The label service was great, the platform and how the process is defined is great, products are great. However, the store design service process is overpriced, lacking of rigor and without professionalism. They only copy past their template and configuration but they will not do more than that. They did not mention the photos with watermark if I want to keep them or not, they did not ask me to change the review on all different product pages (it was the same content across the store), no images matching my target audience, products were not even limited based on where they can ship at the checkout. They told me it was a misalignment on expectation. I am just saying that it is not misalignment to remove photos with watermarks after asking the client or setting up basic features fitting the targeted audience. I ended up doing it myself, including bundles which they forget to do. On top of that, I realized this week that even if they can ship in many destination they are no compliance. For EU, products has to be registered on the country where it will be sold and the label in the country language, in Canada it has to be registered at the NHP and a license & number given. Number should be on the labels as well. So basically with the current features, we can only sell in the US. Disappointing
Hi Zani,
Thank you for taking the time to share your feedback with us. We truly appreciate your insights and apologize for any inconvenience you've experienced during your journey with our services.
We're glad you found our label service, platform, and products to be of high quality. However, we deeply regret that your experience with our store design service did not meet your expectations. We strive to provide a professional and thorough service, and it's disheartening to learn that we fell short in your case.
Your comments regarding the lack of customization, oversight on watermark removal, and inadequate attention to targeted audience imagery have been duly noted. We understand the importance of tailoring our services to fit each client's specific needs and preferences, and we apologize for any oversight.
Regarding the compliance issues you've raised, we take regulatory requirements very seriously. We appreciate you bringing this to our attention. Rest assured, we will investigate and take necessary actions to ensure our platform aligns with international regulations, enabling our clients to operate seamlessly across various regions.
We understand your frustration and regret any inconvenience caused. Your feedback is invaluable as we continuously strive to improve our services. We are committed to addressing the issues you've raised and enhancing our processes to serve our creators better.
Yours truly,
The Supliful Team