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No hace delivery a españa, podriais ponerlo en la descripcion antes de instalar esto..
Hi MEJORECO,
Thank you for your feedback—we’re sorry to hear about the issue you encountered.
We do display the available shipping zones for each product in our catalog, and we’re constantly working to improve the clarity of this information.
Please don’t hesitate to reach out if you have any other questions or concerns.
Yours truly,
The Supliful Team
I have sent a photo of the invoice of what I was charged for. They will not fix this error before having you pay for anything else. They will lie about what was on the order, remove items from the order before its shipped out. On top of that they won’t give you a refund for an item that was paid for that Supliful removed and kept the money. They won’t pay for the shipping of the item that they removed without approval. And they think this is okay. Almost two weeks with no response to my emails and after that there they mentioned there was a problem with the product that was an error on their end. Yet they have not rectified the issue with me. The order was placed on Jan 2 and its now Jan 19 with no resolution. Do not use this service.
Hi VitaHealth Essentials,
Thank you for taking your time and leaving us a detailed review. After looking into your account, we can confirm that you were indeed refunded for the removed product in the form of Supliful credits that were used towards newly placed orders. Also, we checked all our inboxes - all of the correspondence we received from your email address has been answered. We are very sorry for the delay caused by the OOS situation - we are doing our best to have all the products back in stock as soon as possible.
Yours truly,
The Supliful Team
Terrible. Do NOT use Supliful unless you want to deal with complaints and refunds. They say they ship in 2-5 days unless it's the first time printing your label which could take longer (It takes 2-3 weeks at best), but the normal shipping to your customers also takes 2-3 weeks. Absolute trash.
Hi Jupi Superfoods,
We are sorry to hear you had an unfortunate experience with Supliful! Due to the high demand, we have a shortage of some products. Unfortunately, situations like this are inventable, and the best we can do besides getting the products back in stock asap, is timely notify our merchants of any potential OOS situation and advise them to either remove the product for the time being or inform their customers about the delayed delivery. After reviewing our communication with you, we see you have been informed of the current situation.
Yours truly,
The Supliful Team
Currently, we have customers waiting for orders from 16 days ago that have not shipped due to Supliful's slow fulfillment times. We have been promised that "orders will ship in 24-48 hours" by support staff 3 times now to no avail.
Hi TRIBE Performance Solutions,
Thank you for your review of Supliful. We really appreciate it! It's great to hear that you enjoy the variety of supplements we have on offer. We are aware of the need for updates and are currently working on increasing the amount of new products available. Our team is dedicated to offering a selection of high-quality options so some updates may take longer than others while we ensure that each product meets our stringent standards. Thank you again for taking time out of your day to leave this review.
Yours truly,
The Supliful Team
Supliful Needs To update their App Shopify says
Hi Purple Hey,
We were in the middle of updating our API. This has now been resolved. It might take some time for the "Unsupported" badge to disappear, but please be reassured that this does not affect the app's functionality and the Shopify integration in any way.
We dearly apologize for any confusion this situation might have caused!
Should you have any other concerns, please do not hesitate to contact us.
Yours truly,
The Supliful Team
I'm not one to write bad reviews but unfortunately I couldn't hold back on this one. Im very disappointed with whatever operation they have running over there but clearly its just not stable. I have been waiting almost a full month for a new batch of product to be delivered which has been delayed at least 4 times, while having over 800 unfulfilled orders and a bunch of angry customers. It's ok if you just want to test the waters and start a business but once you start receiving a large volume of orders just know that they are not prepared to handle all that heat at once. I'm willing to change this review in the future, but for now, Supliful has completely ran my business to the ground and has left me totally disappointed.
Hi Shroom Sips,
We greatly appreciate your honest feedback!
We dearly apologize for the sourcing issues we experienced last month. Unfortunately, since we do not manufacture any of the products, sometimes we run into sourcing issues with the producers. Also, some products might be low on stock due to seasonal lack of ingredients. Nevertheless, we always ask our merchants to contact us when they see an increase in their sales so we can plan our restock accordingly to the upcoming volumes. We cannot make precise forecasting without knowing what is going on on your side.
We really hope you will give us another chance, and we will do our best to improve all aspects of our fulfillment services.
Yours truly,
The Supliful Team
The app has an issue that won't allow customers to finish their purchases. I emailed the creators about it, but they still haven't responded in almost a week.
Hi Western Arms,
All of our support is being handled either through live chat on our website or through the help@supliful.com email. We checked all our inboxes and could not locate an inquiry from your email address. One of our support agents will contact you shortly to help resolve the issue.
Yours truly,
The Supliful Team
terrible service i had to wait 11 days before 2 simple orders where getting shipped asked every day for them to ship and got the same stupid fk answers
Hi ATHLIVE,
We are sorry you had a poor experience with your Supliful orders. Unfortunately, supply issues happen, and we do our best to make sure we prevent those and rectify the situation as soon as possible. As of now, all of your orders have been shipped out. Again, we dearly apologize for the issues this matter has caused, and we hope we can restore your trust in Supliful.
Yours truly,
The Supliful Team
very hard to get started. The app and website did not made things transparency,
The support answer email very SLOW...
Hi Massage&Co,
Thank you for taking the time to leave Supliful a review!
We are sorry to hear that you had a poor experience with us. We appreciate your feedback and will continue to build a transparent, easy-to-use platform to help businesses of all sizes succeed.
Yours truly,
The Supliful Team
This app is extremely disappointing. It took them over five days just to process a repair order, and many customers ended up canceling their orders as a result. However, the most significant issue is their policy of not issuing refunds for canceled orders. They claim they've already initiated the repair process and printed labels, which means you end up losing money. It's a lose-lose situation where the more customers you attract, the more money you stand to lose.
Hi vitalife,
Thank you for sharing your experience!
After reviewing our correspondence, we see that you have been selling your products using TikTok, which is not integrated with Supliful. Supliful fulfillment times are slightly longer than the ones requested by TikTok. Furthermore, the orders in question have been submitted with incorrect delivery addresses, which delayed the fulfillment process. We cannot fully refund the order since the product labels have already been printed and applied. As requested, the products will be shipped to your address.
Yours truly,
The Supliful Team