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So far so good,customer service responds quick, the products the sell look to be top notch, Very Happy with them...
Hi Nugentics,
Thank you for your positive feedback! We're thrilled to hear you're happy with our quick customer service and the quality of our products. Your satisfaction means a lot to us, and we look forward to continuing to exceed your expectations. Let us know if there’s anything else we can assist you with! 😊
Yours truly,
The Supliful Team
I think you should really look into why your products are not being sold through my Shopify account I can see by the easy to follow information from your site the problem isnt you guys. I was not aware I had to learn all of Shopify functionality to use it.
Hi Body Hacks,
Thank you for your 4-star review! We're glad to hear that you find our information easy to follow. We understand navigating Shopify can be challenging, and we're here to help. Our support team will happily assist you in smoothly integrating our products into your Shopify account. If you have questions or need assistance, please don't hesitate to contact us. Your satisfaction is our priority!
Yours truly,
The Supliful Team
****** UPDATE ******
So here is my update on 7/24/2024. Customer services finally got back to me and was helpful. The process takes a little bit of time to learn but now that I understand it better it's fairly easy to use. I ordered my first samples and I'm excited to see how everything goes.
I'll update again once my samples arrive.
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I just started using Supliful and already I'm not sure if I will continue with them. i sent two emails already asking question and still not one reply. They have great products but only give the bare minimum info about them for example the Manuka coffee does not state where the beans are from nor does it give the Unique Manuka Factor (UMF) or the Methylglyoxal (MGO) content. I created a custom label so I can add it to my shop but it doesn't tell me if it is in review or not. As stated I emailed twice asking these questions and have not gotten an answer.
For now I will not be adding the products to my shop as my customers expect high quality products but with prompt and reliable customer service. If i can't get answers then I can't provide my customers with the high quality customer service my brand is known for. Hopefully this gets addressed and I can add these coffees to my already amazing product lineup.
Hi Flavorful Brews,
Thank you for your feedback! Given that the review was posted after using the app for only 3 hours, and it would take you some time to create the labels as well, it looks like our team did not have the time yet to get back to you. Email response might take up to a few hours during peak hours. Also, all the information regarding the label review can be found in our Help Center, and we strongly encourage our users to walk through it before starting their brand journey. We hope your further experience with Supliful will be more pleasant, and we look forward to fulfilling your orders.
Yours truly,
The Supliful Team
I've been very happy with the Supliful experience so far. I haven't launched my store yet, but I have ordered samples and designed labels and everything in that regard has been excellent. The only improvement I could suggest so far is faster order fulfillment. I'm okay with waiting 3 days before orders ship, but it today's world, other customers may not be.
Overall 4/5 stars so far and ready to launch.
Hi H2O Fit,
Thanks for the positive feedback! We're thrilled you're satisfied with Supliful for your store preparations. Your suggestion about faster order fulfillment is duly noted, and we're actively working on it. We appreciate your support and can't wait to see your store launch successfully. Thanks for choosing Supliful!
Yours truly,
The Supliful Team
Great products and professional staff. My only issue is I have been waiting for a week after an order for label approval. I would highly suggest doing a test order because I am going to have to refund my first sale because it is taking so long
Hi Highly Fungtional,
Thank you for the great feedback! Our team reached out to you after the order was placed as your label is missing some crucial details required for order fulfillment. Please check your email associated with your Supliful account and follow the instructions provided by our customer support team so we can verify your label and fulfill the order asap. Once the label is verified, all following orders containing that product will not need to be verified again.
Yours truly,
The Supliful Team
Sometimes there is an error of "something went wrong ..." else it's really easy to add products and customize design.
Hi Rukh Collections,
Thank you for taking the time to share your feedback with us. We appreciate your positive comments on the ease of adding products and customizing designs. We apologize for any inconvenience caused by the occasional error message. Our team is actively working to address and minimize such issues to enhance your experience. We value your input and are committed to providing a smoother, more reliable service. Thank you for choosing us!
Yours truly,
The Supliful Team
I love this app!
Hi MarveraLife,
We love your label designs and are looking forward to fulfilling your orders!
Yours truly,
The Supliful Team
i like the page and products
Hi NEOVOLT,
Thank you for your feedback! We're glad to hear that you like our page and products. If there's anything specific you enjoyed or areas where you think we can improve to earn that fifth star, please let us know. Your input is valuable to us, and we're committed to providing the best experience possible. We appreciate your support!
Yours truly,
The Supliful Team
Would recommend! Overall a great company to work with. I did experience some minor shipping delays, but would recommend otherwise!
Hi Tree-Fit,
Thank you for your review of Supliful! We are so delighted that you had a great experience with us. We apologize for any delays you encountered concerning shipping and will strive to provide faster delivery times in the future. If you ever have any questions about our services or need assistance down the road, please feel free to reach out—we're here for you!
Yours truly,
The Supliful Team
I love how easy supliful make it to both start and scale your business. The only thing they could improve is to get stock faster. Otherwise top tier business
Hi D'ORG,
Thank you for the great feedback! We are thrilled you are finding Supliful helpful in growing your business. Our team is constantly working on improving out operational process to ensure faster restocks and delivery times, as a result.
Our CEO has recently addressed the struggles we experienced with stock, you can check out the session recording here: https://www.youtube.com/watch?v=q4OBcpc7xl8
Yours truly,
The Supliful Team