SUPLIFUL: White Label Products

I have sent a photo of the invoice of what I was charged for. They will not fix this error before having you pay for anything else. They will lie about what was on the order, remove items from the order before its shipped out. On top of that they won’t give you a refund for an item that was paid for that Supliful removed and kept the money. They won’t pay for the shipping of the item that they removed without approval. And they think this is okay. Almost two weeks with no response to my emails and after that there they mentioned there was a problem with the product that was an error on their end. Yet they have not rectified the issue with me. The order was placed on Jan 2 and its now Jan 19 with no resolution. Do not use this service.

Terrible. Do NOT use Supliful unless you want to deal with complaints and refunds. They say they ship in 2-5 days unless it's the first time printing your label which could take longer (It takes 2-3 weeks at best), but the normal shipping to your customers also takes 2-3 weeks. Absolute trash.

Currently, we have customers waiting for orders from 16 days ago that have not shipped due to Supliful's slow fulfillment times. We have been promised that "orders will ship in 24-48 hours" by support staff 3 times now to no avail.

Great experience, but over a year later and it’s the worst-run company I’ve experienced.

Originally I had a great onboarding experience with these guys. However over a year later and it’s far from that.

1. Zero Account Management
There is no account management, even as advised. No escalation point for ongoing issues. They often take 24hrs to respond and this is only to acknoweldge the email and then as most cannot read english, they ask further questions, which then extends these issues from days into weeks

2. Poor fulfillment process
They are often out of stock, with no foresight and purely poor management or agreements with the manufacturers.

3. No Accountability
If there is an issue, they usually blame it on other partners.

4. Repetitive Issues
Many issues are repetitive and they take no feedback on for constant improvement. Rather they just let the issue continue to impact customers.

5. Lack of product/service knowledge
Their team lacks knowledge with Shopify and cannot offer support for the most basic requests.
Like synching products to a new store. 6 weeks and no resolution.

6. Slow fullfilment times
4-6 days to fulfill orders (no matter if its 1 or 40+ orders)

7. They can’t even fulfill the orders in the correct absolute common sense process.
I have pending orders for over 1 month. So what did they do? Fulfill and ship the most recent one first.

I sent 5 emails about my outstanding orders. They never acknowledge individual orders. They just pick 3 out of the 4 orders and always miss the most basic details.

DO NOT USE THIS COMPANY.

Update - This is actual feedback from the Manager
"Please note that our system does not work - the oldest orders first - way. It is a complicated system with its own algorithm. Sometimes newer orders are fulfilled faster. "

If you are using their supplements, you would be better off going to Vox or On Demand Fulfillment.

In response, they never take responsibility for ordering issues, they 100% always blame this on their suppliers

THE WORST COMPANY OPERATIONS AND MANAGEMENT IN HISTORY

I ordered 5 sample coffees December 28th 2023. Today is January 27th 2024. Its been horrible communication. I was upset and since then there were problems. they told me 2x my order was being shipped. Now they don't have a label maker. I have 4,000 people on my list and I wanted to drop ship. Supliful has no phone service. it takes a week to talking to 4 people on messenger to try to fix anything. I really like the products online. I Hope i can get some customer service to rectify the problems.

Supliful Needs To update their App Shopify says

I'm not one to write bad reviews but unfortunately I couldn't hold back on this one. Im very disappointed with whatever operation they have running over there but clearly its just not stable. I have been waiting almost a full month for a new batch of product to be delivered which has been delayed at least 4 times, while having over 800 unfulfilled orders and a bunch of angry customers. It's ok if you just want to test the waters and start a business but once you start receiving a large volume of orders just know that they are not prepared to handle all that heat at once. I'm willing to change this review in the future, but for now, Supliful has completely ran my business to the ground and has left me totally disappointed.

The app has an issue that won't allow customers to finish their purchases. I emailed the creators about it, but they still haven't responded in almost a week.

terrible service i had to wait 11 days before 2 simple orders where getting shipped asked every day for them to ship and got the same stupid fk answers

very hard to get started. The app and website did not made things transparency,
The support answer email very SLOW...