Avaliações (914)
Refinar
-
Por avaliação
The idea of Supliful sending email every month that they made a mistake in their label or a mistake in the ingredient and sellers need to redesign the label is unprofessional. This simply means you can never focus on other things; you will always be stuck on editing labels on Supliful products every month. I noticed this only happens after you subscribe to their monthly plan. Now here are some reasons why this is harmful to sellers. Firstly, some of these products and pictures have been placed on Facebook ads, and having to stop an ad that is running for three weeks simply because you want to redesign the label or edit the label of that particular product is a big loss of advertising spend because some of these ads take time to yield results. Second, not all sellers design the label themselves; some paid professionals to do the designing, this means they need to keep spending money every month for the same product design that they have spent money on before. Thirdly, some of these product pictures have been posted on social media platforms and this means we need to keep deleting posts every month because the previous labels contain ingredients that have been removed. If this mistakes happens once a while then its understandable but for it to happen every month? I understand you are doing this for subscription purpose but there are better ways to gain subscribers rather than forcing sellers to redesign product monthly. You can increase price per product for none subscribers and new arrival product to be accessed by subscribers. It is a win win sitution
Hi Gloxy Care,
Thank you so much for your review and feedback—we really appreciate it!
This past month, we did encounter a couple of instances where spelling and punctuation mistakes slipped through our label templates, or we received incorrect information from suppliers. We’ve recognized that these errors should have been caught in our initial checks, and we’ve since put additional safeguards in place to make sure this doesn’t happen again. We’re committed to ensuring this won’t be an issue moving forward.
We also want to assure you that we didn’t require any updates to user labels with minor spelling and punctuation errors, as long as they met our overall guidelines.
Additionally, product ingredients and descriptions appear on the back of each item, which isn’t visible in the product mockups. So, there’s no need to re-upload images or pause any Facebook ads where you’re using our mockups. You also won’t need to renew your Supliful subscription just to generate new mockups.
We only enforce product label updates when absolutely necessary to protect both end customers and the brands on our platform.
Thanks again for your understanding and support! Feel free to reach out if you have any other questions.
Yours truly,
The Supliful Team
Great platform but products pricing is off and shipping costs are too high when factoring the additional subscription fees and the extensive time it takes to create labels/ setup initially. ie Supliful Jojoba Face Oil 30ml wholesale price before we mark it up to sell is $11.50USD when its commercially available anywhere at $13USD - even in higher priced boutiques. It does feel like we are paying you to sell your products to consumers who will need to pay more for them in the end. Perhaps revise the pricing matrix and I hope to jump back on board then as the platform is looking great!
Hi there,
Thank you so much for your review and for sharing your feedback with us!
We understand how pricing can be a concern, and we want to clarify that the price you see on our platform includes not only the product itself but also the cost of on-demand fulfillment. This allows you to avoid the need for bulk purchasing, warehousing, and shipping logistics, as we handle everything on our end.
That being said, if you prefer to purchase in bulk and manage fulfillment yourself, you can absolutely receive a similar, if not better, price compared to other suppliers.
We hope this clears things up, and we’d love to chat more if you have any other questions or concerns!
Yours truly,
The Supliful Team
I think you should really look into why your products are not being sold through my Shopify account I can see by the easy to follow information from your site the problem isnt you guys. I was not aware I had to learn all of Shopify functionality to use it.
Hi Body Hacks,
Thank you for your 4-star review! We're glad to hear that you find our information easy to follow. We understand navigating Shopify can be challenging, and we're here to help. Our support team will happily assist you in smoothly integrating our products into your Shopify account. If you have questions or need assistance, please don't hesitate to contact us. Your satisfaction is our priority!
Yours truly,
The Supliful Team
I just discovered Suliful while looking for health and beauty products. I can’t get over how easy it was to put my logo on the product label and upload it to my Shopify store.
Now I wait for the sales.
Hi Kustom Image,
Thank you for the generous rating! We are excited to hear that you have started your own brand! We have recently launched a new service - Supliful Roadmap. It is tailored specifically for CPG brands and focuses on practical, actionable steps. It's not just a course but a toolkit that includes an AI Content Generator, Store Templates, and our social media Buzz Builder. Plus, you'll gain access to a community of fellow entrepreneurs for support and networking. It is fairly new, but we continue to build and improve it to give our sellers the most value. For more details, please visit https://supliful.com/roadmap.
We are here to help you grow and support your brand journey!
Yours truly,
The Supliful Team
****** UPDATE ******
So here is my update on 7/24/2024. Customer services finally got back to me and was helpful. The process takes a little bit of time to learn but now that I understand it better it's fairly easy to use. I ordered my first samples and I'm excited to see how everything goes.
I'll update again once my samples arrive.
******************************************************
I just started using Supliful and already I'm not sure if I will continue with them. i sent two emails already asking question and still not one reply. They have great products but only give the bare minimum info about them for example the Manuka coffee does not state where the beans are from nor does it give the Unique Manuka Factor (UMF) or the Methylglyoxal (MGO) content. I created a custom label so I can add it to my shop but it doesn't tell me if it is in review or not. As stated I emailed twice asking these questions and have not gotten an answer.
For now I will not be adding the products to my shop as my customers expect high quality products but with prompt and reliable customer service. If i can't get answers then I can't provide my customers with the high quality customer service my brand is known for. Hopefully this gets addressed and I can add these coffees to my already amazing product lineup.
Hi Flavorful Brews,
Thank you for your feedback! Given that the review was posted after using the app for only 3 hours, and it would take you some time to create the labels as well, it looks like our team did not have the time yet to get back to you. Email response might take up to a few hours during peak hours. Also, all the information regarding the label review can be found in our Help Center, and we strongly encourage our users to walk through it before starting their brand journey. We hope your further experience with Supliful will be more pleasant, and we look forward to fulfilling your orders.
Yours truly,
The Supliful Team
Supliful is the best, the easiest and have amazing products to brand with your own label. The label creation was awesome connecting directly to my canva. Great feature...Love it! I can't wait to launch my collection of amazing products.
Hi remediesnroots,
Thank you so much for your 5-star review! We're thrilled to hear that you found Supliful to be the best and easiest platform for branding your own products. It's fantastic that you enjoyed the seamless label creation with Canva integration—it's one of our favorite features too! We're excited for your upcoming collection launch and can't wait to see your amazing products out in the world. Happy selling!
Yours truly,
The Supliful Team
i love to this app but iwant to learn more how get sales..
Hi JavaFuel&Vitality.store,
Thank you for the generous rating! We have recently launched a new service - Supliful Roadmap. It is tailored specifically for CPG brands and focuses on practical, actionable steps. It's not just a course but a toolkit that includes an AI Content Generator, Store Templates, and our social media Buzz Builder. Plus, you'll gain access to a community of fellow entrepreneurs for support and networking. It is fairly new, but we continue to build and improve it to give our sellers the most value. For more details, please visit https://supliful.com/roadmap. We are here to help you grow and support your brand journey!
Yours truly,
The Supliful Team
We are new, but so far, we love the products and the ease with which to design our labels. It would be exciting if you guys would offer more pet products.
Hi Rebalance Up,
Thank you so much for the amazing 5-star review! We're thrilled to hear that you're loving the products and finding the label design process easy to use—that’s exactly what we aim for.
We’re also excited to share that expanding our pet product line is definitely in the plans for the future! Stay tuned for updates by following us on social media.
Yours truly,
The Supliful Team
Best way to start a brand, they take care of everything and no upfront payments, best opportunity in 2024 to start a brand, COSTOMER service awesome!!
Anyone wanting to start a brand, start a supplement brand with supliful, have your product and put your brand on top and be a brand owner in the easiest way in 2024!
Hi DietDrop,
Thank you for your fantastic 5-star review! We're delighted to hear that you found Supliful to be the best way to start a brand with no upfront payments. It's wonderful to know our customer service made a great impression on you. We're thrilled to be your partner in making brand ownership easy and accessible in 2024. Here's to your successful brand journey!
Yours truly,
The Supliful Team
This has been a really great experience. Had been looking for a system where I could sell white labelled products and came across Supliful. Onboarding and getting things up and running was really hassle free, products are great.
Hi VitaliBlend,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with Supliful. It's fantastic to know that our platform met your needs for selling your brand products and that the onboarding process was smooth. We take pride in offering top-quality products, and your feedback truly validates our efforts. We're here to support your success!
Yours truly,
The Supliful Team