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Couldn’t say enough about why I’m going to be leaving this company’s services. The products are already ridiculously overpriced and I was fine with it because it’s was extremely convenient. Well now they add an additional mandatory monthly subscription with no changes to their products’ prices. And then to top it off, they are always late shipping. They’ve lost me hundreds of customers because they won’t ship products for 1-2 weeks. They give an original estimated delivery date and you can count on the product being AT LEAST 10 days late.
Great concept for a company. Convenient but never in a million years worth working with. Needs major improvements
Hi there,
We’re sorry to hear about your experience and truly appreciate your feedback. Our goal has always been to provide our users a high-quality, convenient service. Thus the subscription model was introduced to help us expand and improve our services, ensuring we can continue offering better solutions and new features for our community.
Regarding shipping delays, we understand how frustrating they can be. Since we work with third-party carriers, we do not have direct control over the delivery process. We always recommend contacting the shipping provider for the most accurate ETA, but if you ever need any assistance, please know that you can always reach us at help@supliful.com.
We appreciate your time with us and hope we can improve your experience in the future.
Best,
The Supliful Team
I strongly advise against using Supliful for your business needs. My experience with them has been consistently frustrating due to two major issues. First, they heavily rely on AI for customer service without being upfront about it, leading to circular conversations and unresolved problems. When you need real answers about your business, you're met with generic AI responses that rarely address specific concerns.
More importantly, their lack of transparency regarding labeling requirements has caused significant problems. As someone trying to run a legitimate business, I need clear, accurate specifications for product labels. Instead, I've received inconsistent information that has led to costly mistakes and potential compliance issues. When trying to get clarification, I'm again met with AI responses rather than actual help.
I've attempted to resolve these issues directly with the company multiple times without success, which has led me to file a complaint with the Better Business Bureau. Save yourself the headache and look elsewhere for your business needs. A company that can't provide basic human support and clear requirements isn't worth your time or money.
Hey there! We sincerely regret the difficulties you’ve experienced and appreciate the opportunity to address them. We emailed you a while ago to help explain the situation, but we’ll share here too.
Given the high volume of inquiries we receive, we’ve implemented AI to assist with most inquiries, particularly those involving frequently asked questions. This allows us to ensure timely responses to our customers. However, we fully recognize the importance of human interaction for complex matters.
As our customer, you always have the option to request to speak with a live agent, and our system will immediately connect you with one. Please try this next time.
In terms of product labeling requirements, we take your feedback seriously and aim to provide all necessary resources to ensure a seamless process. For comprehensive guidance on labeling, please refer to our Help Center articles here(https://help.supliful.com/en/collections/3045346-labeling-and-packaging) These resources contain detailed information about what is required and how to comply with the guidelines. If there are still questions or if clarification is needed, please don’t hesitate to reach out directly, and we’ll be happy to assist further.
We value our partnership and are committed to improving both our communication and the quality of our support. Thank you for bringing these issues to our attention, and we hope this helps address your concerns.
Do NOT recommend this company. They have lost their way and unprofessional. Very poor delivery time for Shopify orders. Unless you are selling on TikTok, your orders will not ship out for several days. I have had to cancel orders because of their delayed shipping, which has made my company look unprofessional. The customer service team has no idea what the fulfillment team is doing. I was told my orders were going out that morning and I spent all day contacting customer service, which kept reassuring me the orders were going out. The orders did not go out. I have been with the company over a year and when they were not selling on TikTok and initially everything was good. But sad to say, no longer. So, if you are not selling on TikTok, you may want to think twice about this company.
Hi there,
We’re sorry for any frustration this has caused you. Our team is committed to shipping all orders in a timely manner, but during the holiday season, slight delays can occur as our teams and our shipping partners manage increased workloads. We proactively communicated these potential delays to our customers in advance. We appreciate your feedback and your time with us, and we’re continuously working to improve our processes.
If there’s anything we can do to assist you further, please reach out—we’d love to help.
Yours truly,
The Supliful Team
This shopify app makes it so easy to add products and customize labels with provided templates. The Supliful team is always quick to review the labels and make sure they follow protocols. Fulfilment and shipping times have improved greatly, and they are constantly adding great products for private labelling!
Thank you so much for your feedback! We're glad to hear you're happy with our improved fulfillment and shipping times, as well as our new catalog additions. Your support and satisfaction with our service mean a lot to us and we want you to know that we are continuing to improve it every day.
If there’s ever anything more we can do to help, don’t hesitate to reach our support team. :)
Supliful has truly been a game-changer. It makes launching and managing a branded product line so easy! I didn’t have the resources for big upfront investments in product development or keeping large inventory, but Supliful’s seamless integration with Shopify and TikTok, combined with their on-demand approach, makes starting a brand accessible for anyone with minimal investment and low risk. Plus, their customer support has been top-notch—always quick to help and ready with tips to improve my brand. Truly recommend to anyone who wants to start a brand.
Hi Me as Me,
Thank you so much for your amazing review! We're thrilled to hear that Supliful has made launching and managing your brand easier and more accessible. We understand the challenges of starting a business, and it’s fantastic to know that our on-demand model and integrations are helping you build your brand without large upfront costs. Our customer support team is always here to support you, and we’re grateful for your recommendation. Wishing you continued success on your journey!
Yours truly,
The Supliful Team
Supliful Review: A Platform That Fails Small Businesses
Supliful once positioned itself as a small business-friendly platform, but their recent shift to charging for previously free services proves they’ve lost sight of that mission. This sudden move clearly indicates their original business model was flawed, and instead of finding a sustainable way to support entrepreneurs, they’re now passing their failures on to their users. It’s clear they were bleeding money, and instead of fixing their own inefficiencies, they’ve decided to charge the very people they claim to support.
This change feels like a desperate attempt to recoup losses—probably under pressure from investors—by squeezing more money out of small businesses that simply cannot afford it. It’s a shame that Supliful has gone from an accessible platform to one that’s out of reach for the entrepreneurs who need it most. Their pricing strategy is designed for those with deep pockets, not the small business owners they originally targeted.
What’s worse, this decision further proves that Supliful’s model isn’t working. If it was truly built with the success of small businesses in mind, they wouldn’t have to impose these steep fees. It’s clear that their platform is no longer a profitable or sustainable option for small entrepreneurs. Instead of acknowledging their own mistakes, they’re pushing the financial burden onto their users, making it nearly impossible for small businesses to succeed here.
This shift speaks volumes about where Supliful’s priorities lie, and it’s certainly not with the small businesses they once claimed to support.
Dear The Cannabis Veteran,
Thank you for taking the time to share your perspective. We understand that changes like these can be challenging, and we appreciate the opportunity to address your concerns.
Over the past three years, we’ve been committed to helping small businesses grow by providing free access to all of Supliful’s features. This allowed entrepreneurs like yourself to build stores, develop products, and generate revenue without any platform fees. However, to keep expanding and improving the platform, it’s essential that we transition to a sustainable model that supports the continued development of new features and enhancements that benefit all users.
Introducing a subscription fee allows us to ensure the quality and growth of the platform. Our Base plan, which is $29 per month, is in line with similar service fees you may pay on other platforms like Shopify. While we understand this may feel like a big change, this fee allows us to maintain and improve the platform for all users, ensuring it continues to provide value to your business.
We’re dedicated to supporting small businesses and believe this step will ultimately lead to even better tools and features to help you succeed. We hope you’ll give this new model a chance, and as always, we’re here to assist you in any way we can. Thank you again for your feedback and for being a part of the Supliful community.
Yours truly,
The Supliful Team
So far so good,customer service responds quick, the products the sell look to be top notch, Very Happy with them...
Hi Nugentics,
Thank you for your positive feedback! We're thrilled to hear you're happy with our quick customer service and the quality of our products. Your satisfaction means a lot to us, and we look forward to continuing to exceed your expectations. Let us know if there’s anything else we can assist you with! 😊
Yours truly,
The Supliful Team
The app itself is great, probably the best supplement supplier for Dropshipping.
The only problem is the prices, 14.40$ for multivitamin gummies is outrageous, you need to sell it for 45$ to actually have healthy margins to scale your business which is super overpriced.
Even when you sell 2 instead of 1, the shipping cost goes up as well, why??? you already pay for the shipment for the first product, why would I need to pay another 2-3$ just to add another one considering the product is super small.
Yes, I understand about labels, logistics and not needing to purchase in bulk but your prices are way too high for the average business.
anyway, I don`t think my review will change anything, just wanted to let people know.
Hi Artemis,
Thank you for your honest feedback and for highlighting what you enjoy about our app! We're glad you find Supliful a great choice for dropshipping supplements.
We understand your concerns about pricing and the impact it has on maintaining competitive margins. Our pricing reflects the costs of high-quality ingredients, individual product fulfillment, and personalized labeling, which enable small businesses to start selling without bulk purchases or inventory costs. However, we know it can be challenging to balance these benefits with the pricing you need to achieve healthy margins.
Regarding shipping, the increase in cost for additional items covers the added weight and logistics involved, though we’re continuously working with our fulfillment partners to explore ways to make this more cost-effective for our sellers.
Your feedback is incredibly valuable to us, and we’re always listening. We’re committed to finding ways to improve, so thank you for sharing your thoughts with us and the community.
Yours truly,
The Supliful Team
Excellent products. Great service. Simple integration to shopify. Fair prices. Easy personal labeling creation.
Great shopify app overall
Only downside: Shipping only to selected countries and shipping costs may be high for abroad shipping.
Should ship to more countries to Europe and have a fulfillment center in Europe to avoid brutal shipping costs.
Hi 24 Supplements,
Thank you for your fantastic review! We're thrilled to hear that you’re enjoying our products and the integration with Shopify. Your feedback about the personal labeling process and our pricing is also greatly appreciated.
We understand your concerns regarding shipping limitations and costs, especially for international orders. Expanding our shipping options and establishing fulfillment centers in more regions, including Europe, is something we’re actively considering to better serve our customers.
Your input is invaluable as we continue to improve our services, and we hope to make shipping more accessible for everyone in the future. Thank you for being a part of our community, and we look forward to supporting your business!
Yours truly,
The Supliful Team
No hace delivery a españa, podriais ponerlo en la descripcion antes de instalar esto..
Hi MEJORECO,
Thank you for your feedback—we’re sorry to hear about the issue you encountered.
We do display the available shipping zones for each product in our catalog, and we’re constantly working to improve the clarity of this information.
Please don’t hesitate to reach out if you have any other questions or concerns.
Yours truly,
The Supliful Team