SUPLIFUL: Dropshipping Goods , 887 recensioner
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I'm not one to write bad reviews but unfortunately I couldn't hold back on this one. Im very disappointed with whatever operation they have running over there but clearly its just not stable. I have been waiting almost a full month for a new batch of product to be delivered which has been delayed at least 4 times, while having over 800 unfulfilled orders and a bunch of angry customers. It's ok if you just want to test the waters and start a business but once you start receiving a large volume of orders just know that they are not prepared to handle all that heat at once. I'm willing to change this review in the future, but for now, Supliful has completely ran my business to the ground and has left me totally disappointed.
Hi Shroom Sips,
We greatly appreciate your honest feedback!
We dearly apologize for the sourcing issues we experienced last month. Unfortunately, since we do not manufacture any of the products, sometimes we run into sourcing issues with the producers. Also, some products might be low on stock due to seasonal lack of ingredients. Nevertheless, we always ask our merchants to contact us when they see an increase in their sales so we can plan our restock accordingly to the upcoming volumes. We cannot make precise forecasting without knowing what is going on on your side.
We really hope you will give us another chance, and we will do our best to improve all aspects of our fulfillment services.
Yours truly,
The Supliful Team
The app has an issue that won't allow customers to finish their purchases. I emailed the creators about it, but they still haven't responded in almost a week.
Hi Western Arms,
All of our support is being handled either through live chat on our website or through the help@supliful.com email. We checked all our inboxes and could not locate an inquiry from your email address. One of our support agents will contact you shortly to help resolve the issue.
Yours truly,
The Supliful Team
very hard to get started. The app and website did not made things transparency,
The support answer email very SLOW...
Hi Massage&Co,
Thank you for taking the time to leave Supliful a review!
We are sorry to hear that you had a poor experience with us. We appreciate your feedback and will continue to build a transparent, easy-to-use platform to help businesses of all sizes succeed.
Yours truly,
The Supliful Team
This app is extremely disappointing. It took them over five days just to process a repair order, and many customers ended up canceling their orders as a result. However, the most significant issue is their policy of not issuing refunds for canceled orders. They claim they've already initiated the repair process and printed labels, which means you end up losing money. It's a lose-lose situation where the more customers you attract, the more money you stand to lose.
Hi vitalife,
Thank you for sharing your experience!
After reviewing our correspondence, we see that you have been selling your products using TikTok, which is not integrated with Supliful. Supliful fulfillment times are slightly longer than the ones requested by TikTok. Furthermore, the orders in question have been submitted with incorrect delivery addresses, which delayed the fulfillment process. We cannot fully refund the order since the product labels have already been printed and applied. As requested, the products will be shipped to your address.
Yours truly,
The Supliful Team
Right now I'm just trying to figure the app out can you this question later. I had no idea what I am what I am doing and I'm trying to get my first product online
Hi Forgotten Treasures 3,
Thank you for your feedback!
We would greatly appreciate it if you would update your review at a later stage when you have tried out Supliful and all it has to offer.
Yours truly,
The Supliful Team