SUPLIFUL: White Label Products

Hey there! We sincerely regret the difficulties you’ve experienced and appreciate the opportunity to address them. We emailed you a while ago to help explain the situation, but we’ll share here too.
Given the high volume of inquiries we receive, we’ve implemented AI to assist with most inquiries, particularly those involving frequently asked questions. This allows us to ensure timely responses to our customers. However, we fully recognize the importance of human interaction for complex matters.
As our customer, you always have the option to request to speak with a live agent, and our system will immediately connect you with one. Please try this next time.
In terms of product labeling requirements, we take your feedback seriously and aim to provide all necessary resources to ensure a seamless process. For comprehensive guidance on labeling, please refer to our Help Center articles here(https://help.supliful.com/en/collections/3045346-labeling-and-packaging) These resources contain detailed information about what is required and how to comply with the guidelines. If there are still questions or if clarification is needed, please don’t hesitate to reach out directly, and we’ll be happy to assist further.
We value our partnership and are committed to improving both our communication and the quality of our support. Thank you for bringing these issues to our attention, and we hope this helps address your concerns.

Hi there,
We’re sorry to hear about your experience and truly appreciate your feedback. Our goal has always been to provide our users a high-quality, convenient service. Thus the subscription model was introduced to help us expand and improve our services, ensuring we can continue offering better solutions and new features for our community.
Regarding shipping delays, we understand how frustrating they can be. Since we work with third-party carriers, we do not have direct control over the delivery process. We always recommend contacting the shipping provider for the most accurate ETA, but if you ever need any assistance, please know that you can always reach us at help@supliful.com.
We appreciate your time with us and hope we can improve your experience in the future.
Best,
The Supliful Team

Thank you so much for your feedback! We're glad to hear you're happy with our improved fulfillment and shipping times, as well as our new catalog additions. Your support and satisfaction with our service mean a lot to us and we want you to know that we are continuing to improve it every day.

If there’s ever anything more we can do to help, don’t hesitate to reach our support team. :)

Hi there,

We’re sorry for any frustration this has caused you. Our team is committed to shipping all orders in a timely manner, but during the holiday season, slight delays can occur as our teams and our shipping partners manage increased workloads. We proactively communicated these potential delays to our customers in advance. We appreciate your feedback and your time with us, and we’re continuously working to improve our processes.
If there’s anything we can do to assist you further, please reach out—we’d love to help.

Yours truly,
The Supliful Team

Hi Me as Me,

Thank you so much for your amazing review! We're thrilled to hear that Supliful has made launching and managing your brand easier and more accessible. We understand the challenges of starting a business, and it’s fantastic to know that our on-demand model and integrations are helping you build your brand without large upfront costs. Our customer support team is always here to support you, and we’re grateful for your recommendation. Wishing you continued success on your journey!

Yours truly,
The Supliful Team