The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
it's said this app is free but this is the stupidest and greedy and useless app I ever used in my life no UI just a simple dropdown option and the main useless part of this app is if you want to publish this faq into the Shopify page you have to but pro plan which is 25$ a month. I mean seriously 25$ for what? don't ever install this app if you want to loose you work