Groove

Groove

Desde $25 al mes. Prueba gratis de 120 días. Se pueden aplicar cargos adicionales.
Calificación (5)
Reseñas
Desarrollador

Características

Velocidad demostrada
  • Bajo impacto en tu tienda online

Acerca de esta aplicación

Fecha de lanzamiento

8 de noviembre de 2022

Idiomas

Inglés

Se integra con

Slack, Mailchimp, Zapier, Twitter, JustCall, 20+ More

Provide fast, personal support to your customers. Happy customers are repeat customers.

With Groove, collaborate with your teammates in a Shared Inbox. No matter how you talk to your customers (email, social media, live chat, or phone), you can easily keep track of it all in our intuitive dashboard. Save time by setting up a Knowledge Base to help your users help themselves, and automate common actions to stay focused on your customers. Reports let you stay on top of the most important metrics to help you manage your teams.

With Groove, collaborate with your teammates in a Shared Inbox. No matter how you talk to your customers (email, social media, live chat, or phone), you can easily keep track of it all in our intuitive dashboard. Save time by setting up a Knowledge Base to help your users help themselves, and automate common actions to stay focused on your customers. Reports let you stay on top of the most important metrics to help you manage your teams. más
  • Organize all your support email in one place and get more work done as a team.
  • Eliminate the busywork and pay more attention to your customers.
  • Reduce your support volume radically with a 24/7 self-serve Knowledge Base.
  • Stay on top of the most important metrics to help you manage your team.
  • Seamlessly create and manage orders from within the Shared Inbox.

Precios

Prueba gratis de 120 días

Starter

$25/mes

Price per user

  • 1 Inbox
  • Knowledge Base
  • Web widget
  • Live chat
  • Assignments, @mentions

Plus

$50/mes

Price per user

  • All Starter features
  • 5 Inboxes
  • Reports (full history)
  • Rules
  • API access
  • 25+ integrations
  • Teams

Pro

$80/mes

Price per user

  • All Plus features
  • 25 Inboxes
  • Priority support
  • Onboarding assistance
  • Salesforce, HubSpot, Jira integrations

Starter

$25/mes

Price per user

  • 1 Inbox
  • Knowledge Base
  • Web widget
  • Live chat
  • Assignments, @mentions

Plus

$50/mes

Price per user

  • All Starter features
  • 5 Inboxes
  • Reports (full history)
  • Rules
  • API access
  • 25+ integrations
  • Teams

Pro

$80/mes

Price per user

  • All Plus features
  • 25 Inboxes
  • Priority support
  • Onboarding assistance
  • Salesforce, HubSpot, Jira integrations

Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios

2 reseñas

Calificación general
5
Recuentos por nivel de calificación
  • El 100% de las calificaciones son de 5 estrellas
  • El 0% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 0% de las calificaciones son de 1 estrellas
7 de diciembre de 2022

Groove has been our CS solution for years, and we are completely blown away at this new integration. Our resolution time has plummeted. Refunds, exchanges, order updates and replacements all happen in *minutes* and our team members never have to leave the Groove portal. No toggling between tabs. No heavy onboarding. It's all in front of you and it's so, so simple.

Congrats to the Groove team. One of the best "new" app experiences we've had on Shopify.

Overland Bound
Estados Unidos
Tiempo de uso de la aplicación: 2 días
1 de diciembre de 2022

We've been using Groove for our customer support for a few years now, we are very happy with their product. Their new integration with Shopify is great. We now have pretty much all information we need about the customer at hand. We can issue refunds, cancel orders and see order details without leaving Groove and switch between Groove and Shopify. I hope they will bring out some other features, but this new integration is already super powerful. Saves us a lot of time!

OstarRub
Eslovenia
Tiempo de uso de la aplicación: 9 días

Acerca de esta aplicación

Fecha de lanzamiento

8 de noviembre de 2022

Idiomas

Inglés

Se integra con

Slack, Mailchimp, Zapier, Twitter, JustCall, 20+ More

Creada por Groove

Acerca de Groove

Aún no hay reseñas

Ninguna experiencia en la creación de aplicaciones para la tienda de aplicaciones de Shopify

Soporte técnico

Enviar un mensaje

support@groovehq.com

Este desarrollador no ofrece soporte técnico directo en Español.