Groove

Groove

Ceny
Od $25/miesiąc. Dostępna darmowa wersja próbna.
Ocena
5,0 (3)
Deweloper
Groove

Provide fast, personal support to your customers. Happy customers are repeat customers.

With Groove, collaborate with your teammates in a Shared Inbox. No matter how you talk to your customers (email, social media, live chat, or phone), you can easily keep track of it all in our intuitive dashboard. Save time by setting up a Knowledge Base to help your users help themselves, and automate common actions to stay focused on your customers. Reports let you stay on top of the most important metrics to help you manage your teams.

With Groove, collaborate with your teammates in a Shared Inbox. No matter how you talk to your customers (email, social media, live chat, or phone), you can easily keep track of it all in our intuitive dashboard. Save time by setting up a Knowledge Base to help your users help themselves, and automate common actions to stay focused on your customers. Reports let you stay on top of the most important metrics to help you manage your teams. więcej
  • Organize all your support email in one place and get more work done as a team.
  • Eliminate the busywork and pay more attention to your customers.
  • Reduce your support volume radically with a 24/7 self-serve Knowledge Base.
  • Stay on top of the most important metrics to help you manage your team.
  • Seamlessly create and manage orders from within the Shared Inbox.

Języki

Angielski

Ta aplikacja nie została przetłumaczona na język Polski

Współpracuje z

Slack, Mailchimp, Zapier, Twitter, JustCall, 20+ More

Kategorie

Ceny

Starter

$25 /miesiąc

Price per user

  • 1 Inbox
  • Knowledge Base
  • Web widget
  • Live chat
  • Assignments, @mentions

120-dniowa darmowa wersja próbna

Plus

$50 /miesiąc

Price per user

  • All Starter features
  • 5 Inboxes
  • Reports (full history)
  • Rules
  • API access
  • 25+ integrations
  • Teams

120-dniowa darmowa wersja próbna

Pro

$80 /miesiąc

Price per user

  • All Plus features
  • 25 Inboxes
  • Priority support
  • Onboarding assistance
  • Salesforce, HubSpot, Jira integrations

120-dniowa darmowa wersja próbna

Wszystkie opłaty są naliczane w USD. Opłaty cykliczne i zależne od użytkowania są pobierane co 30 dni. Zobacz wszystkie opcje cen

Recenzje (3)

Ogólna ocena
5
Liczba recenzji z daną oceną
  • 100% ocen to oceny z 5 gwiazdkami
  • 0% ocen to oceny z 4 gwiazdkami
  • 0% ocen to oceny z 3 gwiazdkami
  • 0% ocen to oceny z 2 gwiazdkami
  • 0% ocen to oceny z 1 gwiazdkami
17 październik 2023

Groove is the best customer service software we've tested. Many features that are constantly evolving, and support always available to help. We totally recommend this app.

BYSIX
Belgia
Około rok korzystania z aplikacji
7 grudzień 2022

Groove has been our CS solution for years, and we are completely blown away at this new integration. Our resolution time has plummeted. Refunds, exchanges, order updates and replacements all happen in *minutes* and our team members never have to leave the Groove portal. No toggling between tabs. No heavy onboarding. It's all in front of you and it's so, so simple.

Congrats to the Groove team. One of the best "new" app experiences we've had on Shopify.

Overland Bound
Stany Zjednoczone
7 miesięcy korzystania z aplikacji
1 grudzień 2022

We've been using Groove for our customer support for a few years now, we are very happy with their product. Their new integration with Shopify is great. We now have pretty much all information we need about the customer at hand. We can issue refunds, cancel orders and see order details without leaving Groove and switch between Groove and Shopify. I hope they will bring out some other features, but this new integration is already super powerful. Saves us a lot of time!

OstarRub
Słowenia
9 dni korzystania z aplikacji

Pomoc techniczna

Groove może odpowiedzieć na wszelkie pytania związane z Groove.

Deweloper

Groove

2 Dearbon Street, Rhode Island, RI, 02860, US

Zasoby

Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.

Wprowadzenie na rynek

8 listopad 2022