配图图库
为您的客户提供快速、个性化的支持。快乐的客户是重复的客户。
使用Groove，与您的团队成员在共享收件箱中协作。无论您是如何与您的客户交谈（电子邮件、社交媒体、实时聊天或电话），您都可以在我们直观的仪表板中轻松跟踪所有内容。通过设置知识库来帮助您的用户自助服务，节省时间，并自动执行常见操作以专注于您的客户。报告让您始终掌握最重要的指标，以帮助您管理您的团队。
- 将所有的支持电子邮件整理在一个地方，作为一个团队完成更多的工作。
- 消除繁琐的工作，更多地关注您的客户。
- 通过24/7自助服务的知识库，大幅度减少您的支持量。
- 始终掌握最重要的指标，以帮助您管理您的团队。
- 在共享收件箱内无缝创建和管理订单。
包含自动翻译的文本
Groove is the best customer service software we've tested. Many features that are constantly evolving, and support always available to help. We totally recommend this app.
Groove has been our CS solution for years, and we are completely blown away at this new integration. Our resolution time has plummeted. Refunds, exchanges, order updates and replacements all happen in *minutes* and our team members never have to leave the Groove portal. No toggling between tabs. No heavy onboarding. It's all in front of you and it's so, so simple.
Congrats to the Groove team. One of the best "new" app experiences we've had on Shopify.
We've been using Groove for our customer support for a few years now, we are very happy with their product. Their new integration with Shopify is great. We now have pretty much all information we need about the customer at hand. We can issue refunds, cancel orders and see order details without leaving Groove and switch between Groove and Shopify. I hope they will bring out some other features, but this new integration is already super powerful. Saves us a lot of time!
支持
Groove 可以回答您关于 Groove 的任何问题。