STP is a fully integrated system for managing customer support issues. Support Tickets, Exchanges & Returns are all managed right from your Shopify Admin. You and your customers never leave your Shop to manage their Support Tickets.
STP has plenty of features for your customers. STP was designed to ensure a smooth and trouble free customer experience.
By keeping the customer front end short and sweet, STP allows customers from all walks of life to easily request a ticket for their order. The best part is Tickets are interchangable. So if a customer requests a Support Ticket but actually needs an RMA then you can simply add items to their Ticket and use it as an RMA.
STP uses what shopify calls a proxy url to allow customers direct access to Support Tickets Plus right in your Shop. We use "/apps/support" as the url. So for example if your shop address is "myshop.com" then customers find support at "myshop.com/apps/support". From this page they can request tickets for their orders.
You can also use a little snippet of code on any page in your Shop to give the customers a way to go to their existing Ticket or create a new one. This makes the front end highly customizable for you and your customers.
Customers always have access to their Tickets right in your Shop. They can review files, shipping labels, comments, ticket history & even post messages to you right from their Ticket.
The admin controls are where STP really shines. STP provides a large selection of tools and options to manage support tickets, returns, or exchanges.
Because STP is integrated into your Shop it will use your current shops theme and style to blend in. This gives you full control over how STP looks in your site. All the elements of the STP Pages have their own div classes so you can easily control them. If you are not familiar with CSS/Stylesheets you may want to contact your web designer to assist you in styling the elements of STP.
STP will work with or without user accounts enabled. Customers who have no account can create one if you have accounts enabled or retrieve their order using an easy to use "Order Retrieval Tool"
STP has a completely customizable e-mail system. Using our WYSIWYG Editor You can build templates for every alert sent to your customers. Each alert can have a totally unique name, e-mail address, subject and content. You can even CC or BCC each alert to multiple addresses.
STP allows you full control over your Shop's Tickets. You choose when to open or close each Ticket & can manage your Tickets statuses, comments, files, shipping labels, refunds & more.
STP provides you the ability to generate a PDF for downloading of each Ticket in your Shop. So you can always pull a copy of the Ticket and save it to your backups.
STP provides a report generator that you can use to search your Tickets by certain criteria or simply pull a report of all your Tickets. You can even search between ranges of dates. Reports can be saved as a PDF, XLS ( Excel ) Spreadsheet, or viewed on page.
Give Support Tickets Plus a try today. Each monthly package has a one week free trial. So go ahead and install STP today. I think you will find it to be a great asset for your Shop & Customers.