Support Tickets Plus

Support Tickets Plus

by Jonathan Garber

All in One Management of Support & RMA Tickets

Overall rating
4.2 of 5 stars
Based on 5 reviews

  • 5 of 5 stars
    80% of ratings are 5 stars
    (4)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    20% of ratings are 1 stars
    (1)

All reviews

5 reviews

Umbrella Testing

Jonathan was of great help when we needed him. Fast replies and very professional Had the app for nearly 1.5 years now.

Thesashbag 2

We wanted to try this out, and saw there was a trial period. We were immediately surprised to see an $800 charge on our account. Turns out, somehow we wound up with a lifetime membership despite choosing the trial period. We decided to try out the app anyway, and found it didn't suit our needs. Within a couple days we asked for a refund stating two things: That the app didn't suit our needs, and that we were charged incorrectly anyway. We got messages back basically insisting that we signed up for the lifetime membership, even though we did not. Instead of acknowledging that somehow maybe there was an error, it was insinuated that we were blind and not paying attention with several "how could you miss it" type of accusations. Even still... No matter what we signed up for, the fact is that after a couple days we realized the app was clunky and our customers didn't enjoy it. We didn't want it. And we were refused a refund because it was "our fault" for selecting a package (which we did not select) and there are apparently no refunds for that particular package, which is really convenient. So we paid $800 for an app that we are not using and we cannot get our money back. Jonathan told us he doesn't have the money and spoke to us as though we are stupid, advising us to categorize it as a loss and "contact our CPA" for help, as though I don't know how to do bookkeeping. That is not the point. We do well over $1M on our shopify site annually and work with tons of different apps and developers and this is by far the most I've ever been charged for an app and also by far the most condescending treatment I've experienced. If someone on my site doesn't like what I have delivered, I refund them or do whatever I can to try and make it right. Hence the need for an app like this. My goal was to keep customer communication fluid and easy. I guess I need to keep looking. And yes, I will categorize it as a LOSS.

Morphewholesale

Phenomenal yet simple ticket program. We love it so much on our retail website we have added it to our wholesale website and are already using it. GREAT APP AND GREAT VALUE!

Morphe Brushes

We tried it with 25 tickets and LOVED it. It has eliminated our need to reprint invoices with corrections and walk updated invoices to our shipping department. We upgraded to the Lifetime version to get unlimited tickets because this app has already proven invaluable to our organization! Thanks for making such a simple yet effective application! 5 STARS ALL THE WAY!

Eros Erotics

This has been an awesome addition to our store. The admin controls are built right into the shop so admins/staff can just login and go right to the tickets. They have all kinds of options for managing each ticket. Customer controls are also built right into the shop. Customers can access and manage all their tickets without ever leaving the site. Customers also don't require accounts to pull up their orders and create tickets. Which is an added bonus because for our type of products some customers prefer not to create an account & this still works for them. We are also able to pull up reports for our tickets. I can search by dates for all tickets with skus for returns or exchanges amongst other options and create a PDF report of the results or just view them on the page. This helps track what products are returned or exchanged the most. Also helps to determine what products we sell require the most support or have the most issues. Definitely a useful tool for products and sales management. Give it a try they offer a free trial so you can test tickets and see how the system works.