Support Tickets Plus

Support Tickets Plus

by Jonathan Garber

All in One Management of Support & RMA Tickets

Overall rating
4.2 of 5 stars
Based on 5 reviews

  • 5 of 5 stars
    80% of ratings are 5 stars
    (4)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    20% of ratings are 1 stars
    (1)

All reviews

4 reviews

Umbrella Testing

Jonathan was of great help when we needed him. Fast replies and very professional Had the app for nearly 1.5 years now.

Developer reply

March 1, 2019

Thank you for your support and review. I am glad to see STP is still serving the needs of your shop. I always try to be as responsive and supportive as possible to all of our users.

Morphewholesale

Phenomenal yet simple ticket program. We love it so much on our retail website we have added it to our wholesale website and are already using it. GREAT APP AND GREAT VALUE!

Morphe Brushes

We tried it with 25 tickets and LOVED it. It has eliminated our need to reprint invoices with corrections and walk updated invoices to our shipping department. We upgraded to the Lifetime version to get unlimited tickets because this app has already proven invaluable to our organization! Thanks for making such a simple yet effective application!

5 STARS ALL THE WAY!

Developer reply

March 1, 2019

This is great to hear, I am glad STP has been a valuable tool for you guys. Let me know if you ever need anything else.

Eros Erotics

This has been an awesome addition to our store. The admin controls are built right into the shop so admins/staff can just login and go right to the tickets. They have all kinds of options for managing each ticket.

Customer controls are also built right into the shop. Customers can access and manage all their tickets without ever leaving the site. Customers also don't require accounts to pull up their orders and create tickets. Which is an added bonus because for our type of products some customers prefer not to create an account & this still works for them.

We are also able to pull up reports for our tickets. I can search by dates for all tickets with skus for returns or exchanges amongst other options and create a PDF report of the results or just view them on the page. This helps track what products are returned or exchanged the most. Also helps to determine what products we sell require the most support or have the most issues.

Definitely a useful tool for products and sales management.

Give it a try they offer a free trial so you can test tickets and see how the system works.