Supportify: AI‑powered support

We switched to Supportify to see if we could reduce our support workload, and it ended up replacing two full-time customer service reps. Our support costs dropped by about 85%, which was huge for us. The AI handles most of our day-to-day questions, like product info and order tracking, and customers get answers right away instead of waiting. A lot of them actually prefer it because it’s available 24/7 and just works.

En nyttig app som gjør kundeservice både enklere og mer effektiv. Utviklerne er tilgjengelige, løsningsorienterte og gir topp oppfølging når man trenger det.

Det krever litt arbeid å få lært opp AI'n men supporten er knall bra og programvaren blir hele tiden bedre, utbedringer skjer fortløpende og gir allerede kjempe god hjelp til mange av våre kunder! Er et skikkelig løft fra det vi har brukt tidligere!

We are very pleased with both how the AI ​​works and the app overall, we are also very satisfied with how the process and follow-up have been, with great help from the people behind Supportify.
The chatbot works well and is easy to use from both our side and the customer's side. The user experience is smooth and the feedback from the customer has been very good.

Bra app som har fått mange funksjoner i det siste, og som er under rask utvikling hvor det alltid kommer nye ting. Har erstattet ZipChat. Bra support!