Omtaler (15)
Raffiner
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Etter vurdering
This service is extremely unreliable. It replaced all my original images with wrong featured images and permanently overwrote them with watermarks. There is no way to recover my original data now. On top of that, there is zero email support. This caused serious damage to my website. Not recommended at all.
Hi Rana, we're sorry to hear you didn't have a great experience. However, to be fair, you wrote this after we replied to your initial email and were actively providing you with support. Then, you removed access to your store as we were fixing the issue.
So yes, I wish we could have helped more. But I confirm your data isn't lost or permanently deleted - we have it safely stored and are happy to continue helping you with the issue as soon as you reply to our email and store collaboration access.
Thanks,
Giulia
I was facing a billing issue at the beginning of this month, and honestly the support team helped me resolve this issue they were so professional and everything worked fine.
Also the watermark is a gamechanger , as a Prints ( owned by me ) brand owner , watermark protects my designs from lazy thiefs who tries to take my designs,
Very happy we were able to solve your issue and help you protect your designs from theft and lazy copies!
I am a brand new Shopify Store owner and I needed help. I emailed the Girls Who Web and got quick and useful help. I am a fan!
Thank you!
There is no support. They state 24/7 support with a reaction in 5 minutes with chat, and mail support in 12-24 hours. After 3 days stil no reaction on chat and mail :(
Sorry about that - we've now changed our processes to make sure we can help you faster. Just email us and we'll assist quickly. Thanks!
Giulia
Customer service helped me to fix an issue i had with the app!
Appreciate the review!
VERY NICE APP HONEST REVIEW !
I like it very much and it works very well.
thank you for your review! it's our aim to make the app as easy to use as possible even for non-techie store owners.
Great service! Easy to install and manage.
They don't delete your photos if you want to remove the watermarks and that is amazing. Due to the time difference, they seem to take longer to respond but they will certainly get back to you.
very fast support and very consistent with great service quality.
Thank you for sharing that publicly.
No customer support!
I'm sorry to hear about your experience. We actually have an active support team ready to assist you. Please don't hesitate to reach out to us directly at edwin@suprapps.com for any issues or questions you might have. We're here to help!
