SureBright Product Protection
- Priser
-
Gratis at installere. Yderligere gebyrer kan være gældende.
- Bedømmelse
- 4,7 (46)
- Udvikler
- Surebright
Galleri med udvalgte billeder
Beskyt kundernes køb under transport og brug, tjen deres loyalitet og profit gennem indtægtsdeling!
Vi giver forhandlere som dig mulighed for at tilbyde udvidet garanti og forsendelsesforsikring direkte i forbrugerens købsrejse. Du får en andel af indtægterne på hver solgt plan og øget forbrugertillid til dit brand. Vi tager os af den finansielle risiko, kunder, krav og alt relateret. Alt sammen med blot et par klik! Brug vores omfattende produktbeskyttelsesplaner, der dækker utilsigtede skader som produktfald og væskespild, og omdan produktuheld til glædelige kundeoplevelser!
- Øg straks overskuddet med opsalg af udvidet garanti og forsendelsesforsikring
- Omfattende og tilpasselig dækning på 50+ produktkategorier
- Tilpas hver detalje, så den matcher dit brands udseende og følelse
- Nem opsætning, ingen tidsforpligtelse, realtids- og gennemsigtig indtægtssporing
- 24x7 support og online kravindgivelse på under 5 minutter
Indeholder maskinoversat tekst
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Betaling
- Shopify POS
- APIs
- Brick and Mortar Tools
- Draft Orders
- Email Tools
- Marketplaces
- Product Registration
Kategorier
Dækningstype
Tilmeldingsoplevelse
Priser
Eksterne gebyrer kan blive faktureret af Surebright separat i forhold til din Shopify-faktura. Få mere at vide
Gratis
Gratis at installere
Forhandleren får en kommission på hver solgt udvidet garantipolitik.
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD.
Anmeldelser (46)
Too Many problems with the software, letting customers mistakenly buy the insurance without a product purchase. This led to multiple fraud allegations against our site. Their offshore team kept suggesting that it was spammers (makes no sense when actual customers complained, no solutions or fixes provided, just excuses and trying to blame us (Shopify site). Would not recommend.
We take feedback seriously and investigated the issue referenced here.
The order cited in this matter was flagged by Shopify as high risk for fraud and was automatically cancelled. Based on our review, we did not identify a defect in SureBright that would allow a legitimate customer to purchase protection through our software without an associated product purchase. SureBright is configured and operated in line with Shopify guidelines and procedures.
Our team responded promptly, reviewed the fraud indicators, shared our findings, and remained available to work with the merchant on any additional actions. We remain confident in the integrity of our platform and our handling of this matter.
This review has been revised and is provided for reference only:
We were initially looking for a plugin that would offer our customers the option to purchase extended warranties. I came across the SureBright app and wanted to try it, but didn't fully realize at the time that the extended warranty service itself would be provided by them.
Our standard warranty is one year. We've been using the app for less than six months, which means no warranty service has yet been provided through them — only the app functionality has been available.
Our decision to discontinue the SureBright app came from uncertainty about their ability to handle warranty claims. This isn't to say they lack capability, but rather that we didn't understand how they would actually fulfill claims. Because our products are large and require after-sales support that involves detailed photos or videos to assess issues before shipping replacement parts — all of which is handled internally by our team — several concerns arose:
1. How would SureBright fulfill warranty service for our customers? Would they purchase entire replacement units from our store at $1,000–$4,000 each? Or would they source replacement parts without knowing our costs?
2. When customers experience issues, they contact us directly, not SureBright. The actual after-sales process can only be handled by our team, and communicating with SureBright about these cases would add unnecessary complexity.
When we decided to stop using the service — which was within our rights, since no warranty services had yet been provided through SureBright (our standard warranty period simply hasn't expired yet) — we encountered unexpected difficulty.
We've found it extremely difficult to remove our payment information from their system. Despite multiple polite requests, our credit card details remain on file with no confirmation of removal.
More concerning is how SureBright has treated customers after our partnership ended. They've contacted our customers directly, creating confusion about warranty coverage. This has caused unnecessary stress and eroded trust.
Now, despite offering to pay a reasonable pro-rated fee for the time we used the app, we're facing legal threats over an unpaid invoice we never agreed to.
We do not owe payment for services not rendered. We simply want this resolved fairly — without lawyer-style warnings or threats.
We take feedback seriously and want to clarify the circumstances referenced in this review.
SureBright provides extended protection programs through established underwriting and claims administration infrastructure. The fact that no claim had yet arisen during the merchant’s standard warranty period does not support the suggestion that SureBright lacked the ability to administer coverage, nor does it mean that SureBright had provided only “app functionality.”
In this case, the merchant sold SureBright-administered service contracts to customers and collected payment for those contracts. Under the parties’ agreement and applicable requirements, those funds were required to be remitted to SureBright, and outstanding amounts were required to be settled before discontinuing the program. They were not. The issues that followed did not arise from any inability by SureBright to fulfill claims.
We also want to clarify that payment information is handled using industry-standard practices and is removed upon app uninstall. Communications with customers were made only as necessary regarding the status of SureBright-administered contracts.
We remain confident in the integrity of our platform, our compliance processes, and our handling of this matter.
We’ve been using SureBright for a couple of weeks and are really glad we started this partnership. We didn't quite realize the demand for extended warranties in our market, but it is there in a big way. I'm genuinely surprised at how many new customers have added the option of multi-year extended warranties.
The staff has been very easy to work with, as well. We ran into only one technical hiccup and it was resolved in a reasonable timeframe.
Support
App-support leveres af Surebright.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Udvikler
Lanceret
18. april 2022
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