SureBright Product Protection
- 定价
-
免费安装。 可能收取其他费用。
- 评分
- 4.7 (46)
- 开发人员
- Surebright
配图图库
保护客户在运输和使用中的购买，赢得他们的忠诚，并通过收入分成获利！
我们使像您这样的商家能够在消费者购买过程中提供延长保修和运输保险。您可以从每个售出的计划中获得收入分成，并提升消费者对您品牌的信任。我们处理财务风险、客户、索赔和所有相关事宜。只需几次点击即可完成！ 使用我们全面的产品保护计划，涵盖意外损坏，如产品掉落和液体溅洒，将产品故障转化为令人愉快的客户体验！
- 通过延长保修和运输保险追加销售立即提升利润
- 涵盖50多个产品类别的全面且可定制的保障
- 自定义每个细节以匹配您品牌的外观和感觉
- 简单设置，无需时间承诺，实时透明的收入跟踪
- 24x7支持和5分钟内的在线索赔提交
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
- Shopify POS
- APIs
- Brick and Mortar Tools
- Draft Orders
- Email Tools
- Marketplaces
- Product Registration
Too Many problems with the software, letting customers mistakenly buy the insurance without a product purchase. This led to multiple fraud allegations against our site. Their offshore team kept suggesting that it was spammers (makes no sense when actual customers complained, no solutions or fixes provided, just excuses and trying to blame us (Shopify site). Would not recommend.
We take feedback seriously and investigated the issue referenced here.
The order cited in this matter was flagged by Shopify as high risk for fraud and was automatically cancelled. Based on our review, we did not identify a defect in SureBright that would allow a legitimate customer to purchase protection through our software without an associated product purchase. SureBright is configured and operated in line with Shopify guidelines and procedures.
Our team responded promptly, reviewed the fraud indicators, shared our findings, and remained available to work with the merchant on any additional actions. We remain confident in the integrity of our platform and our handling of this matter.
This review has been revised and is provided for reference only:
We were initially looking for a plugin that would offer our customers the option to purchase extended warranties. I came across the SureBright app and wanted to try it, but didn't fully realize at the time that the extended warranty service itself would be provided by them.
Our standard warranty is one year. We've been using the app for less than six months, which means no warranty service has yet been provided through them — only the app functionality has been available.
Our decision to discontinue the SureBright app came from uncertainty about their ability to handle warranty claims. This isn't to say they lack capability, but rather that we didn't understand how they would actually fulfill claims. Because our products are large and require after-sales support that involves detailed photos or videos to assess issues before shipping replacement parts — all of which is handled internally by our team — several concerns arose:
1. How would SureBright fulfill warranty service for our customers? Would they purchase entire replacement units from our store at $1,000–$4,000 each? Or would they source replacement parts without knowing our costs?
2. When customers experience issues, they contact us directly, not SureBright. The actual after-sales process can only be handled by our team, and communicating with SureBright about these cases would add unnecessary complexity.
When we decided to stop using the service — which was within our rights, since no warranty services had yet been provided through SureBright (our standard warranty period simply hasn't expired yet) — we encountered unexpected difficulty.
We've found it extremely difficult to remove our payment information from their system. Despite multiple polite requests, our credit card details remain on file with no confirmation of removal.
More concerning is how SureBright has treated customers after our partnership ended. They've contacted our customers directly, creating confusion about warranty coverage. This has caused unnecessary stress and eroded trust.
Now, despite offering to pay a reasonable pro-rated fee for the time we used the app, we're facing legal threats over an unpaid invoice we never agreed to.
We do not owe payment for services not rendered. We simply want this resolved fairly — without lawyer-style warnings or threats.
We take feedback seriously and want to clarify the circumstances referenced in this review.
SureBright provides extended protection programs through established underwriting and claims administration infrastructure. The fact that no claim had yet arisen during the merchant’s standard warranty period does not support the suggestion that SureBright lacked the ability to administer coverage, nor does it mean that SureBright had provided only “app functionality.”
In this case, the merchant sold SureBright-administered service contracts to customers and collected payment for those contracts. Under the parties’ agreement and applicable requirements, those funds were required to be remitted to SureBright, and outstanding amounts were required to be settled before discontinuing the program. They were not. The issues that followed did not arise from any inability by SureBright to fulfill claims.
We also want to clarify that payment information is handled using industry-standard practices and is removed upon app uninstall. Communications with customers were made only as necessary regarding the status of SureBright-administered contracts.
We remain confident in the integrity of our platform, our compliance processes, and our handling of this matter.
We’ve been using SureBright for a couple of weeks and are really glad we started this partnership. We didn't quite realize the demand for extended warranties in our market, but it is there in a big way. I'm genuinely surprised at how many new customers have added the option of multi-year extended warranties.
The staff has been very easy to work with, as well. We ran into only one technical hiccup and it was resolved in a reasonable timeframe.
支持
应用支持由 Surebright 提供。
更多此类应用
