SureBright Product Protection
- 定價
-
免費安裝。 可能需支付額外費用。
- 評分
- 4.8 (43)
- 開發者
- Surebright
主要圖片圖庫
Protect customers’ purchases in transit and use, earn their loyalty, & profit through revenue share!
We empower merchants like you to offer extended warranty and shipping insurance right in the consumer purchase journey. You get a revenue share on every plan sold and an elevated consumer trust in your brand. We take care of financial risk, customers, claims, and everything related. All with just a few clicks! Use our exhaustive product protection plans covering accidental damage like product drops and liquid spills and turn product mishaps into delightful customer experiences!
- Instantly boost profits with extended warranty and shipping insurance upsells
- Exhaustive and customizable coverage on 50+ product categories
- Customize every detail to match your brand's look and feel
- Easy setup, no time commitment, real-time and transparent revenue tracking
- 24x7 support and online claim filing in under 5-minutes
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
- Shopify POS
- 結帳頁面
- Draft Orders
- Email Tools
- Product Registration
- Marketplaces
- Brick and Mortar Tools
- APIs
定價
Surebright 可能另外收取費用，並開立 Shopify 以外的其他發票。 瞭解詳情
Free
免費安裝
Merchant gets a commission on each extended warranty policy sold.
所有費用均以 USD 計價。
We have been working with SureBright for almost a year now, and can not speak higher of Rick, Keith and the whole SureBright team.
Setup/onboarding with them is super easy, quick and straightforward. Not to mention, once you're onboarded with them - they're always a quick call or email away.
On Tivoli Canada, we are seeing a near 20% attachment rate which shows how much extra piece of mind SureBright services provide to our customers.
Our customers truly value the extended warranty offerings that we can provide via SureBright when they go to purchase one of our products.
We cannot recommend SureBright enough! Keep up the great work, and we look forward to continuing the relationship moving forward.
We installed the SureBright app on our Shopify store less than six months ago to offer extended warranty options to our customers. While the idea seemed convenient at first, our experience has been deeply disappointing.
When we decided to discontinue using the service — within our rights, as no long-term contract was ever signed — we encountered extreme difficulty in simply removing our payment information from their system. Despite multiple polite requests, our credit card remains on file with no confirmation of removal.
More concerning is how SureBright treats customers after a partnership ends. They contacted our customers directly, creating confusion about their warranty coverage. This caused unnecessary stress and distrust — all from a company that was never equipped to fulfill the very warranties they were paid to support.
We later learned that SureBright lacked the infrastructure to handle actual warranty claims. They are a technology company, not a service provider. Our customers never received the support they expected, and the burden fell entirely back on us.
Now, despite offering to pay a fair, pro-rated fee for the time we used the app, we are met with legal threats over an unpaid invoice we never agreed to.
We do not owe for services not rendered. We do not expect to be penalized for walking away from a partner that could not deliver.
If you value transparency, fair business practices, and actual service fulfillment — look elsewhere. This company creates problems instead of solving them.
We take feedback seriously and are concerned by the inaccuracies reflected in this review. The statements published are materially misleading and omit critical context. The issue referenced relates to a commercial dispute arising from the retailer’s collection of funds from customers for regulated service contracts that were not remitted to SureBright despite repeated written requests over an extended period. The retailer represented on multiple occasions that payment would be made; however, no remittance was ultimately received.
Any cancellation of coverage resulted solely from the retailer’s failure to transmit collected contract consideration, and the retailer was notified of this consequence in advance on multiple occasions.
SureBright administers and fulfills service contracts through established underwriting and claims infrastructure operating across multiple jurisdictions. Our programs are structured to comply with applicable state and federal service contract regulations.
We regard certain statements in this review as defamatory and factually incorrect. The matter has been formally addressed through legal channels. SureBright remains committed to protecting customers and maintaining full regulatory compliance.
As this matter is now subject to formal proceedings, we will refrain from further public comment.
SureBright has been an absolute game-changer for our store. Setup was fast, the interface is intuitive, and the support team went above and beyond to help us get everything live smoothly. Our customers love the added peace of mind product protection offers—and we love the extra revenue it brings in without any extra effort.
It’s rare to find an app that delivers both customer satisfaction and measurable ROI, but SureBright does exactly that. Highly recommend to any merchant looking to level up their post-purchase experience!
支援服務
應用程式支援由 Surebright 提供。
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