SureBright Product Protection
- Pricing
-
Free to install. Additional charges may apply.
- Rating
- 4.7 (48)
- Developer
- Surebright
Featured images gallery
Protect customers’ purchases in transit and use, earn their loyalty, & profit through revenue share!
We empower merchants like you to offer extended warranty and shipping insurance right in the consumer purchase journey. You get a revenue share on every plan sold and an elevated consumer trust in your brand. We take care of financial risk, customers, claims, and everything related. All with just a few clicks! Use our exhaustive product protection plans covering accidental damage like product drops and liquid spills and turn product mishaps into delightful customer experiences!
- Instantly boost profits with extended warranty and shipping insurance upsells
- Exhaustive and customizable coverage on 50+ product categories
- Customize every detail to match your brand's look and feel
- Easy setup, no time commitment, real-time and transparent revenue tracking
- 24x7 support and online claim filing in under 5-minutes
Languages
English
Works with
- Checkout
- Shopify POS
- APIs
- Brick and Mortar Tools
- Draft Orders
- Email Tools
- Marketplaces
- Product Registration
Categories
Coverage type
Opt-in experience
Pricing
External charges may be billed by Surebright separately from your Shopify invoice. Learn more
Free
Free to install
Merchant gets a commission on each extended warranty policy sold.
All charges are billed in USD.
Reviews (48)
We wanted an extended warranty program that felt seamless for our customers, offering peace of mind at a reasonable cost while also supporting stronger conversion rates. Surebright has delivered on both fronts. Their team has been an excellent partner, providing responsive support and working closely with our product page design and more complex bundling configurations to create a smooth customer experience. Highly recommended!
Too Many problems with the software, letting customers mistakenly buy the insurance without a product purchase. This led to multiple fraud allegations against our site. Their offshore team kept suggesting that it was spammers (makes no sense when actual customers complained, no solutions or fixes provided, just excuses and trying to blame us (Shopify site). Would not recommend.
We take feedback seriously and investigated the issue referenced here.
The order cited in this matter was flagged by Shopify as high risk for fraud and was automatically cancelled. Based on our review, we did not identify a defect in SureBright that would allow a legitimate customer to purchase protection through our software without an associated product purchase. SureBright is configured and operated in line with Shopify guidelines and procedures.
Our team responded promptly, reviewed the fraud indicators, shared our findings, and remained available to work with the merchant on any additional actions. We remain confident in the integrity of our platform and our handling of this matter.
We’ve been using SureBright for more than a year and have had a great experience so far. Their customer service is excellent . the team is quick to respond, helpful, and made the setup process very smooth. Everything was activated quickly and the whole experience has been easy and stress-free. Highly recommended!
Support
App support provided by Surebright.
Resources
Developer
Launched
April 18, 2022
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