Swap Global

We can't recommend Swap strongly enough. The service works perfectly, the setup was effortless, and the service is outstanding.

Really easy get up and running and brilliant support from the Swap team. Signed up for Swap Global and Swap Returns.

Received an error response (400 Bad Request) from Shopify: If you report this error, please include this id: 849728d3-f425-4b0e-a8fc-230ee5c4cdf6-1738788997

Update: I spoke with them. They were extremely helpful, and understood my complaint. They explained in detail how everything worked. It sounds like a good system for their target customer (larger stores). I do wish that the app description in the app store was more clear about everything so both I and them didn't have to waste a bunch of time on a holiday figuring everything out.

I upped my review to 3 stars from one because of how helpful they were.

Previous review:
I'm not stupid, but I cannot figure out how to set up the app, nor understand it's features easily. It is not clear how it works, what you have to do to set it up, or how it integrates with your current shipping system (If it even does at all).

Swap Global has been critical in our global expansion shipping from a US warehouse to all countries. Previous partners have been a headache with not being able to ship via DDP (and sending DDU). This experience is seamless for the customer and for the client. If you are looking for a Cross Border App, this is the only one you need

Swap Global has transformed our cross-border commerce. Not only has it saved us money, but it’s also significantly improved our customer experience by offering multiple shipping options and providing clarity on taxes. Customers now have a seamless checkout process without the confusion of differentiating between DDU and DDP, which has been a game changer, particularly for regions further afield.

This has reduced friction and made international shopping easier for our customers. Highly recommend for any brand expanding globally!

I have to agree with "Camera Butter". The app looks slick, but it's impossible to figure out how to actually set it up. I tried a few things, but it's still not showing up in the checkout. There aren't many options other than to add a 'zone' and have it adjust the pricing for you - no mention of duties being calculated automatically or anything, and it's not showing up in the checkout now that I've setup everything there is to setup. It's very basic but doesn't seem to actually do anything?

If you run an eCommerce store from the UK and want all the headaches of international shipping taken away, then this is for you! We had worked with other third-parties and directly with couriers, but nothing compares to the level of support, service and offering that SWAP provide.

This also works perfectly with their returns and exchanges app, which is also one of the best on the market.

We would 100% recommend this to anyone doing international shipping and want a cost effective and easy to use solution.