Swap Shipping & Returns

The onboarding of the app is among the best Ive ever had with an app. The entire team took me through the process from start to finish and answered any questions I had quickly. The app itself is user friendly and goes above and beyond my expectations. Couldn't recommend highly enough!

Highly recommend Swaps! The team were great to help getting me set up and running within days. Not only is this much easier for our customers to exchange and return, also looks much more professional! It makes it much easier for us as a business and saves us so much time!

The team were incredible helpful in communications, speedy responses and very friendly. With many features which already saving us money and keeping our customers happy, such as the store credit and upsell/downsells.

By far one of our favourite apps on Shopify!

We have been working with Swap since August 2022 and it's a great system for returns! It's very easy to use from both our own and our customer perspective. We've recently added the Credit option live in our account and it's already paid for itself. Account support is excellent, always very helpful and fast to respond to questions and issues.
Highly recommend Swap for your Shopify store.

Swap is terrific, very easy to use, and extremely convenient. I highly recommend this to any e-commerce store owners who want a seamless return or exchange portal. Their customer service support team are great, very supportive and friendly. Their response time is phenomenal. You couldn't ask for better customer support. The upsell with store credit has been fantastic for us! 100% worth every penny.

Its still early days from the start their customer service has been fantastc, the product itself is good - its easy to use and the fact that we can have global returns all in one place with customisable rules and fees by country is just a game changer. Its increased our automation and decreased queries into the support team.

The app we used to scale from 6 figures to 7 figures and open multiple plus stores. The app is great, the team is on hand to support. Will be using Swap for all Shopify businesses I have

Up and running with Swap for a couple of months now and so far we're very happy with the product and also the service and support offered by the team. Would highly recommend!

Great app! Has made our returns procedure far easier. Easy integration, great communication from the Swap team, efficient and easy to use app. Highly recommend!

It makes the returns/exchanges process really easy, and smooth for customers, saving us so much time.

Also their tech support is super helpful and friendly. Love what you're doing guys - keep up!

Swap has already proven to be an efficient and practical solution to our returns issues. As we have a high rate of returns with shoes, we required a service that could meet our needs including international fulfilment over multiple locations.

Any queries and issues have been handled in a very timely manner, with diligence and respect. The team themselves helped assist us by making time for regular calls and responding with almost immediate solutions.

Their partnership with other services led us to improve both outbound and inbound shipments in turn helping us grow specific markets. We hope to be able to grow with Swap and see all aspects of our business improve. This we see creating the best outcome for customer and vendor alike.