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Terrible customer service. We had some problems with installing the Slide Cart Drawer app as there was some conflict with how it worked with the Turbo theme (by Out of the Sandbox). There is a 6 day free trial? We emailed the app developer for help to install the slide cart drawer on the first day. Did not receive any reply until the 6th day. Even then there were severe problems with the functionality of the app. For example, on mobile after refreshing the page, sometimes it is not possible to open up the cart drawer even when pressing the Cart button. Or if the cart drawer does open, it is not possible to scroll the list of products in the cart. We also asked Brigitte if she could extend our free trial because we could not use the app live in the store because it was broken during the installation. It took so long to receive any support with the installation. We sent several followup emails all to be ignored. We had to uninstall before our free trial was up on the 7th day. It does not make any sense to pay a subscription for an app that has no support and has been unusable due to no support with installation and fixing bugs. It is a pity. This app seemed to be really promising with snappy load times and appealing features. The lack of support is just horrendous. Some of the worst I've seen out of all the apps I've had experience with from the Shopify app store. P.S. If you want to try this app. Make a backup of your store before installing. That way if you need to uninstall the app. You don't need to wait a week for support from this developer to revert your store back to the way it was.
I don't know how to use this APP, I don't know how to get in touch with them? Sent an email, never received any reply
Hi EVBASE-Premium EV&Tesla Accessories,
We have tried to contact the customer many times with no response, it only took 2 hours for us to reply to your mail and you left a bad review for no reason, we are in Eastern time zone.
Doesn't work. App doesn't install properly
Hi Coastalliving Co Uk,
We are very happy to inform you that our team has just updated the application and everything is working correctly, we hope you will install it again :)
Terrible, messed up our cart page. Adjustments to cart items with the plus and minus button now duplicates the product inside the cart, removing the product also duplicates it again. They should be removed from the app store list for this terrible code corruption, so rookie. PLEASE FIX NOW!
We have reviewed the cart page of your store and the products are duplicated because you have an automatic discount, this has nothing to do with our app.
The app uses App blocks for themes, this means that we do not leave files inside the templates after uninstall.
Read the two reviews before me, but despite how bad they were I decided to give the app a chance just because of how great it looked on the example site. Unfortunately, I literally cannot get the app to install. Hopefully they fix this problem one day, so I can change this review from 1 star to 5.
Hi Retail Spartan,
Our team has just updated the application, now the application is stable, the application is working correctly, please reinstall the application, we appreciate your comments.