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Impossible to communicate with and make changes such as canceling.
Sorry to hear you didn't like the app.
We have live in-app messaging connected to email for when that's not available. We pride ourselves on being 1-click to configure and cancelling is the same as removing the app from your store.
We're not sure where the disconnect is here but we'd love the opportunity to make it up to you.
Dear sweet uspell.
Man man man, what a bad support not normal. Haven't had this bad since ages, they have a live chat where no one at all. There is also no email they respond to. And yes it will be something if they do respond to me now since I give 1 star.
App works fine, just very expensive 30 euros a month. There are much better options.
We apologize for any inconvenience you experienced. In response to your customer support ticket, we clarified that we do not offer bulk store discounts. However, as a gesture of goodwill, we provided a free month for each of your stores.
Doesnt convert at all
We're sorry to hear the product isn't working out for you.
We'll work overtime to get any customer up to 5 - 10 % conversions. If anyone finds an app with bigger numbers out of the gate, works with all checkouts, great support, and flat pricing, let us know. We'll buy it.
In the meantime we do ask that our customers don't turn off our default high converting product repeat immediately, or at least not ignore support when customer one offs don't have the same conversion rate.
Installed the app and waiting for help from customer support for a week now. Would not recommend to use this.
Hi Mooska, After reviewing your support history I can see that both your queries have already been responded to. As you are not satisfied with the answer I have escalated the query for another team member to assist.