SH: WhatsApp Chat & Marketing

Name: SH: WhatsApp Chat & Marketing
Brand: Apex Apps
Rating: 4.2 (56 reviews)

Pricing: Free to install
Rating: 4.2 (56)
Developer: Apex Apps

Enhance sales by automating marketing, abandoned cart recovery and customer communication via chat.

SweetHelp helps you recover abandoned carts via integration with the WhatsApp Business API. It saves you precious time with its marketing automation & abandoned cart recovery tool which helps you improve your sales using real-time data. SweetHelp uses recommended marketing techniques & allows you to reach customers & grow sales with automated and customizable messaging templates, putting everything on autopilot so you can go along and run your business. "WhatsApp" is a trademark of Meta, Inc.

Add a WhatsApp chat & share button for customer support
Unlimited chat and share options along with Premium button designs.
Automatically recover abandoned carts with personalized, targeted messages.
Send order notifications, shipment updates, and COD confirmations.
Run bulk messaging campaigns with detailed performance and conversion stats.

Languages

Arabic, English, Spanish, Italian, Portuguese (Brazil), and French

Works with

Shopify Admin
WhatsApp Business
Twilio
Gupshup
RazorPay
Checkout
WhatsApp API

Pricing

Free

Free to install

Charges apply for Abandon Cart Recovery, Order confirmation, Order Shipment & COD WhatsApp messages

Features

Unlimited WhatsApp Chat & Share
Abandoned Cart recovery on WhatsApp
Order Confirmation & Shipment messages
Cash on Delivery confirmation messages
Bulk Messages for Marketing Campaigns
Premium Chat & Share Button Designs
Stats & reports for automation

Pro

$5 / month

Charges apply for Abandon Cart Recovery, Order confirmation, Order Shipment & COD WhatsApp messages

Features

Everything in Free plan
Your brand name & logo in messages
Unlimited Template customization
Multi language template support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (56)

Overall rating

4.2

Counts per rating level

95% of ratings are 5 stars
53
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
5% of ratings are 1 stars
3

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts and integrate WhatsApp chat, boosting sales and ROI. It features user-friendly installation, customizable WhatsApp badges, and precisely positioned chat icons. The app's templates self-adjust to store specifics and currency. Reviewers praise the responsive and efficient customer support, noting quick issue resolution.

July 8, 2025

These guys are scamming people. They upgrade your plan without asking or taking your permission. I purchased 25$ package. But at the end of the month i get charged with 2000$. I mean is this a joke? Talked to their chat support. And they are not responding, instead of saying reinstall the app and we will give you discount. What a disaster!!!

Afrozeh

Pakistan

5 months using the app

Apex Apps replied July 11, 2025

We're sorry to hear your experience, but we’d like to clarify a few important points.

First, in the Shopify ecosystem, app developers cannot charge or upgrade plans without a merchant’s explicit approval. All charges, including usage-based fees, are clearly presented by Shopify during the subscription process. In your case, the $2,000 charge was due to usage-based messaging that Meta charges for automated API messages, which is transparently outlined during setup and at multiple steps before approval.

Additionally, your recovered revenue from abandoned carts using our app was $38,573, which is over 10x ROI, this demonstrates the substantial value delivered compared to the amount spent.

We also looked into your support history and the messaging price was clearly communicated right from beginning.

We also responded to your emails promptly, and you had a direct WhatsApp line to one of our team members—which is not a common level of access most apps provide. If there's anything still unresolved, we're happy to assist and make things right.

October 8, 2025

Never seen such a supportive team before! They help with even the tiniest things and are always quick to respond. Thanks a lot, guys!

Gems and Glitter

India

3 days using the app

August 15, 2023

Excellent app highly recommended. The customer service is just AMAZING. I had a few minor problems and they were able to fix. Thanks for your support.

JLOOD.COM

Egypt

9 months using the app