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I've used this app for quite a while now. Even tho my website isn't live yet, i can tell from reviews from family and friends that they love they idea of SWELL. It works well and customer support is one click away. Thanks swell!
Rhenant was SO helpful adding something to my website quickly when I couldn't figure it out on my own. Would highly recommend this app and the customer service team!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
I just started using the app. I was having some difficulty in customizing some of the features and when I reached out the service was very fast and they helped me solve my issues. Thanks so much for your help.
FANTASTIC! This app will aid me in most all I need to do in order for my store to appease my customer's shopping fulfilled dreams.
Swell is great and has really taken my business to the next level! I highly recommend!
This app is, well, it's Swell to say the least.
Our company has been using Swell Rewards for a little over a month now. We made the change to Swell from our previous rewards company, because we were fed up with the delayed response time for support and promises that never came to fruition. I can say I have never been so impressed with the customer support of a company. These guys are almost always around, and they actually offer helpful support. I've requested features that were actually added to our program! The only support member I've been in contact with so far is Josh, and he has been amazing. He always provides useful information without beating around the bush, he is knowledgeable, and he is honest. That last one is the big one for me. There is no sugar coating going on. Josh will say "Hey, that's a great idea! We've got this other thing going on at the moment, but I'll make sure that someone looks into what you are talking about." Then, he'll keep us in the loop about updates we have asked about, and provides realistic timelines for their implementation. I don't have to hunt him down for the info I need, because he provides it as soon as it is available.
That being said, I've rarely contacted the support team for a problem. We've had a few minor hiccups that came with updates, but they were fixed promptly. This app has worked nearly flawlessly and integrated very easily. Pricing is very modest, and scales with sales. Not customers that sign up, but the actual sales. Did you have a slow month? Well, Swell has got your back. Your bill will be smaller, because you had less going on!
TL;DR
Give Swell a try. Even if you are using another company currently. This app is awesome and so are the people behind it. Customer support rocks, app works great.
I love this app. Excellent and very helpful app for any online retail store, simply amazing!
great app to support a start up, very useful!
love it
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
This is quite possibly the best paid APP on Shopify! Even the free version provides a great platform for new business owners to give customers incentives to make return to their store.