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Great system and initiative, gonna start implementing it!
The support was great until you're actually a paying customer. Then it dropped off and all but disappeared. Swell never worked on the POS. Support wasn't helpful. Then I downgraded to the free account, my shop qualifies, but I'm still locked out with the app demanding payment and once again support hasn't helped.
I love this App. I installed it on my store http://www.geekfactors.com and saw immediate results. Best of all its free until you yourself start seeing results!
This app makes it easy to engage with your customers and offer them rewards. You can get up and running from no Loyalty Rewards program to a fairly sophisticated program complete with a landing page and referral pop up in a breeze. Moreover, technical support is readily available. I had an issue with setting up my outgoing referral share emails to a customized email body. Gabriel was able to quickly get on a call with me, diagnose the issue (a setting I needed to toggle on), then test the emails with me. All on screen share. As a bonus, he showed me how to quickly set up a new page on my Shopify app that I could use as a referrals only landing page for calling up in a pop-up at checkout.
Sweet. I'm excited about how my customers will respond.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Great app! Easy to use and extremely effective!
This app is truly amazing, it's very easy to set up and it works..
Easy to install. Hopefully it brings in more sales.
Still learning how to use the program. It looks easy to use so far and i will update once it works with me...
I have just spent 5 minutes chatting online with Josh and he has helped guide me through the best way to set up your account (thanks Josh! Slick, prompt and clear communicative style. If the app is anything like its support you'll be in for a real treat. I shall report back after I have opened my online shop (29/2/16); I'll then be able to comment on what Swell does for customer loyalty. KB.
I love it!! The best referral app I've so far yet so easy to set them up! I totally recommend this!!