Loyalty & Rewards by Yotpo

I love this app. So easy to manage and my customers are happy too! Great customer service to boot!

FELLOW SHOPIFY PLUS MERCHANTS BE WARNED!

We signed with Swell in early May on their premier Platinum plan. Overall we have had a very negative experience and have repeatedly found bugs in their platform that have had negative financial ramifications for us.

One of the main things that attracted us to Swell was the more customized program design they offered. This process was OK although small delays did sneak in when we needed to pick up on relatively small (but important!) design elements. Overall the our impression was a 'good enough' approach, which to us seemed counter to the stated aim of driving as much traffic as possible to the rewards page. Their developers also struggled with Shopify theme code management outside of Shopify (we use Github). The soft launch of our program was late July.

Soon after launch we found a couple of serious bugs in their platform that has significantly dented our confidence in it’s reliability. One issue (awarding points for the purchase of gift cards and purchases using gift cards) was promptly resolved. However we have been waiting more than three months for the resolution of a bug affecting the treatment of refunds. We also complained about the slow speed to load a customer’s point balance but was told this was expected behavior. The Swell team have been slow to respond to emails. I am still waiting for a response to an email I sent 9 days ago to our dedicated ‘Client Success Manager’ for example.

Love how the apps functions. but the drawback is the additional pay per order is something the team needs to be consider of.

Had some questions and Jerrah was very helpful with answering quickly and walking me through some confusion I had as well as how to set up some custom actions we're thinking of for our shop. Thanks again!

Wow, an incredibly robust loyalty program even at the Free level with top notch customer service. Twice I had to reach out to Josh through Chat (my own oversights) and within a few minutes he explained what I needed to know in a friendly, professional manner. There is a direct Chat portal in the Swell admin page, they make setting it up and getting support as easy as can be.

Good and complete app to start a Loyalty program. Also really good customer service. Works pretty good!

Swell is a huge help in growing my business. I have used other platforms that did not offer rewards programs and this has been an amazing addition to my site and business. My customers love the engagement and it encourages sales and loyalty!

Still learning the ropes but looks like a great app, hoping the easy to use interface makes this process run smoothly.

This app is very user friendly and is amazing for my store. There is a free plan that is useful for small entrepreneurs. Thank you

Great idea!
I am eager to see it working on my store.