Loyalty & Rewards by Yotpo

I have had problems from the beginning with BOTH SWELL AND YOTPO. WE are now three weeks in and they still CANT get it right. To make matters worse. they are trying to charge me and I haven't even reached a full 30 days yet. we are on day 17.

This is CRAZYYYYY. I am looking for other options at this point. support is HORRIBLE, INCONSISTENT, AND FRUSTRATING!!!

the tech support is horrible because it takes FOREVER to get problems resolved. To my understanding- they outsource for their tech support. MAJOR problem. I bought into the whole "YOTPO SWELL" thing because they are the same company and I have NOT been able to get anything working as they advertised.
EXTREMELY disappointing so far. Hoping these two companies get it together and fix ALL of my issues that I have requested help for or I will be going to another company and requesting a FULL REFUND

you guys need to get it together! too many different reps handling the same account and not everyone is trained the same. One rep helped me with one issue and then the next rep messed up what the previous rep did. he sends me emails and I respond REPEATEDLY yet he ACTS like he is not seeing me emails. THIS IS THE WORST EVERRRRR!!!!!!!
HORRIBLE

its a great app to extend my relationship with the customer

For a computer illiterate person such as myself, I loved how intuitive and easy to set up this app was! My business is still in its infancy so I'm using this opportunity to get all my favorite apps up and running for my page before I really start uploading my inventory, and I'm very excited about this incentive/coupon app as my way to get repeat business.

To top it off, I did submit a question that I had to the Swell people, got an answer the next day and it solved my problem. I love when a company does everything they can do not let questions go unanswered.

Awesome customer support! Will keep using them, very reliable customer support! Also app is great and the service is fantastic

Very easy to use and install! Highly recommend.

The app was fairly easy to set up. My only issue is when needing assistance the help wasn't there. I believe customer service is key, but I am not feeling warm an bubbly at the moment. Not sure if that is because currently I am receiving the free service. Which should not make a difference.

Using with Shopify POS work 1/3 times and now stop work, contact by email and chat but no one reply.

So far so good - swell works seamlessly with my store and looks like it was build with my theme - a few tweaks with the font style and colors. Performance on the storefront is great as well.

Thanks guys!

Swell gave me step by step instructions on how to execute what I needed for my site! There's even a great tutorial video that helped a lot too! Highly recommended!

Awesome App! I cant wait to start really using it! Have had several customers sign up today! I have been looking for a great way to reward all my great customers...this app covers it all!