Rezensionen (2.570)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 83 % der Bewertungen sind 5 Sterne
  • 12 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
13. März 2024

We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition.

My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.

Realize
Vereinigte Staaten
7 monate mit der App
Yotpo - L&R hat geantwortet 19. April 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

3. Januar 2024

Great app.

I've installed both the "rewards bar" and the referral widget. Really a great way to engage costumers and the overall LTV. Just got off the chat with Gabriel at their support chat with an issue I was having with the rewards bar. Gabriel helped me right away.

Would really recommend this app to other e-commerce that would like to start their LTV journey.

Tiel Energy pouches
Schweden
5 monate mit der App
Yotpo - L&R hat geantwortet 19. April 2024

We appreciate your feedback, thank you!

22. November 2023

I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season

Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract.

This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash).

This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.

Darn Good Yarn
Vereinigte Staaten
Etwa ein jahr mit der App
Yotpo - L&R hat geantwortet 29. November 2023

We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service.
We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks.
Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership.
We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.

Bearbeitet am 16. März 2024

Thank you to Jeorge Kenneth V's help and patience regarding our customer having issues with their loyalty points. He was able to walk me though the steps to resolve it and sent me links and screenshots to assist. I had reached out a handful of times and wasn't able to get an answer. I appreciate it, Jeorge!

Wildwood Oyster Co.
Vereinigte Staaten
5 monate mit der App
Yotpo - L&R hat geantwortet 20. Dezember 2023

Thank you for writing a review — we value your feedback.

5. Dezember 2023

The app has a nice design, looking forward to see if it can help me grow my sales.

VAQUERO BOOTS
Vereinigte Staaten
10 monate mit der App
Yotpo - L&R hat geantwortet 20. Dezember 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

1. Februar 2024

This is a great app especially after they have added the customizable features. Customer support is great, I was helped by Gabriel S today and he went above and beyond to assist me with my queries.

Plant de Terra
Vereinigte Staaten
12 monate mit der App
Yotpo - L&R hat geantwortet 19. April 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

13. November 2023

I recently integrated Yotpo into my Shopify store, and I must say it's been a game-changer for my business! This app seamlessly enhances the customer experience, and I am thrilled with the results.

One of the standout features of Yotpo is its user-friendly interface. Setting up the app was a breeze, and the customization options allowed me to align it perfectly with my brand aesthetics. The integration with Shopify was flawless, and I could see the impact on my site almost immediately.

GRACE KARIN
Sonderverwaltungsregion Hongkong
Etwa ein monat mit der App
Yotpo - L&R hat geantwortet 28. November 2023

Thanks for your feedback, we really appreciate it.

8. November 2023

The online part works nicely, but I'll have to share the perspective of a brick and mortar retailer with ShopifyPOS. It stopped working on POS 4-5 months ago and it hasn't been fixed. So, it doesn't seem to be a good fit for those who focus who have stores. We'll probably be looking elsewhere for one that'll work well with POS.

Chalet
Vereinigte Staaten
Mehr als 2 jahre mit der App
2. Januar 2024

I had a small issue that needed fixing and Gabriel was able to help me right away. Great app and support team, highly recommended!

Viosi
Vereinigte Staaten
5 monate mit der App
Yotpo - L&R hat geantwortet 19. April 2024

Thanks for your feedback, we really appreciate it.

12. März 2024

It works great. I did need some help setting things up, but Ruzsel John N assisted me well!

Reset Lifestyle Products
Niederlande
5 monate mit der App
Yotpo - L&R hat geantwortet 19. April 2024

We appreciate your feedback, thank you!