Loyalty & Rewards by Yotpo

Jovan R was really helpful with my questions! Thank you so much for your prompt and helpful reply!!!

great app, easy to use, perfect for businesses!

great tool to increase sales and attract more customers.

Jovan solved my problem. There is tiny pop up in English, but It must be Japanese. He told me that it must be custom coding as Japanese. Thanks Jovan!

and Gab and Lemuel helped me with updating customers points balance.

Lemuel helped me about notifications!

I had this app for a year. As long as nothing was wrong it was OK. Not my fave, but i didn't know any better. The big problem is customer support is lacking. I am deleting my app today and going to S Loyalty because its been over 4 weeks and they still have not fixed a glitch where my customers suddenly were not able to log in through the rewards tab.

I feel like things that affect my bottom line, and especially things that annoy my customers, and cause me tons of customer service issues are HIGHLY important. The Support staff was unable to figure out my problem quickly, after i prodded them repeatedly they gave me deadlines for resolutions that never happened, (while basically telling me they had other more important things to work on.) Then when i followed up past the deadline that THEY SET- i got no response at all. Good times.

Another point to note my monthly sales fall between their weird gap of $29 for up to 200 orders and a CRAZY JUMP to $249 for 800 sales. Basically I ended up paying $60+ a month with ZERO PERKS, regardless of if my customers could access their rewards or not- which is what the problem has been for the last 4 weeks.

I am going to try S loyalty now- and so far- I'm happier with the clear pay rates, and their VERY responsive customer service.

I'm in the early stages of using the app and needed support to fix a referral link problem. The support was immediate, efficient and incredibly helpful.
The app in general is brilliant, so easy to set up. Thanks for being so amazing!!!

I am using the program to set up a rewards system which allows customers to donate to the charity of their choice when they make a purchase. I have received speedy and helpful responses to all of my queries, and am looking forward to enhanced reporting capabilities soon which will make the whole process seamless. Very easy to use.

Excellent app. Clients are very shop savvy and offering them something back for purchasing from you is a great way to retain and grow.
Rewards and Referrals is a great way to engage those customers and help grow your potential client database.

Great app, awesome assistance from team! I installed today both Loyalty&Rewards and Reviews. I am not a professional, so some things might seem complicated to me. Ruzsel J was there for me and did everything I couldn't so that app will work on my shop! Highly recommend it!

Fantastic app!! Cant get any better 5****