Loyalty & Rewards by Yotpo

The Yotpo application seems a decade behind but Charlie helped ensure we had what we needed! Thank you, Charlie!

A non-technical person like me can setup this very easily. Eager to test out this apps. cheers!

I love Rewards by Swell. The price is way too expensive! Josh and Dzenita have been available to help whenever I have needed it but evidently Swell is owned by Yotpo not. Check out how we live the life at halfpintnaturals.com,your environmentally-friendly outdoor companion!

Too many issues with this app! We are constantly having customers say they cannot access their account along with a boat load of other issues.. The points are too easily redeemable. A lot of customers just don't get how it works which tells us its not as user friendly as it coule be. It is not worth the trouble but now that our customers are used to it being on website its hard to delete the feature. So we are looking for another app to use.

I had this app for a year. As long as nothing was wrong it was OK. Not my fave, but i didn't know any better. The big problem is customer support is lacking. I am deleting my app today and going to S Loyalty because its been over 4 weeks and they still have not fixed a glitch where my customers suddenly were not able to log in through the rewards tab.

I feel like things that affect my bottom line, and especially things that annoy my customers, and cause me tons of customer service issues are HIGHLY important. The Support staff was unable to figure out my problem quickly, after i prodded them repeatedly they gave me deadlines for resolutions that never happened, (while basically telling me they had other more important things to work on.) Then when i followed up past the deadline that THEY SET- i got no response at all. Good times.

Another point to note my monthly sales fall between their weird gap of $29 for up to 200 orders and a CRAZY JUMP to $249 for 800 sales. Basically I ended up paying $60+ a month with ZERO PERKS, regardless of if my customers could access their rewards or not- which is what the problem has been for the last 4 weeks.

I am going to try S loyalty now- and so far- I'm happier with the clear pay rates, and their VERY responsive customer service.

The app works good! but it required me to install a script on the overall site who slows down my site critically. This solution does not worth the amount of unused javascript.

have been happy with it, however I would like to downgrade back to the Free plan while i put my shop on sleep mode and while upgrading is easy, there is no way to actually go back down. I have contacted the company with no reply and have been charged another $40 for a program that I currently am not using. This is why small businesses go broke!!!

I liked this program for rewarding customers. Our people are great at sharing and referrals so it was nice to be able to track that and reward. However we were receiving so many emails that required us to look up accounts, help with retrieving coupons, etc. etc. and on and on. There seems to be some gaps in how easily understood the program is, because a lot of our customers really struggled. I was also disappointed by the pricing structure. We ended up paying over $200 per month and with the hours of email on top of that there was just no way. I also felt their numbers were not quite right in regards to the amount the program was generating for you. It's a pass for me, but maybe good for others.

It is a good app however I believe it is still a pricey subscription rate. Should be a flat rate instead of per orders count

Good app and have had no issues. Based on my last review they reached out and resolved any concerns I had. Pleased with the service they provided.