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Jeff was a big help in assisting me with a Yotpo loyalty task. Thanks again!
Kudos to John B great and prompt assistance!
Nyle was of great help, really fast and productive!
Vergian B. was quick to respond and efficient. Great help. Thank you
Todas mis preguntas me las respondieron rápido y todo me quedo muy claro. Tienen muy buen servicio.
Thank you for sharing your thoughts with us!
Nyle was super helpful and quick!
Easy to set up, powerful features, and very reliable. What really impressed me is their support team. Every time I had a question, they responded incredibly fast and helped me solve everything right away. Highly recommend it to anyone who wants to build a strong rewards program and improve customer loyalty!
We've been using YOTPO Loyalty & Rewards Progam + Yotpo Reviews for more than 2 years now and our customers are really engaging. Also Customer Service is always ready to tackle our questions and bring helpful solutions to the table.
many features, such as tiers, are not even in the pro plan, there is no support, and the sales representative gave us a free trial, which we were charged for, and the money was never returned in full, more than two weeks
Hi,
We’re truly sorry to hear about your experience and the frustration this has caused. We value your business and take your concerns seriously.
To clarify: the $199 subscription refund has already been processed on our end, while the additional tax charge was handled directly through Shopify. We understand this may not have been clearly communicated, and we’re working on improving transparency around billing and plan features to avoid similar confusion in the future.
Please know that our support team is here to help and ensure all of your concerns are fully addressed. Your feedback is important to us, and we’ll continue working hard to improve both our product and the support experience for all merchants.
We've been on the loyalty program for a few months now and our customers are enjoying engaging with the program. We've had a few instances where we've had to reach out to customer support and they're always happy to help. Recieved great customer service from Maritel today. Thanks YOTPO!
