Yotpo: Loyalty & Rewards , 2 504 avis

Great way to reward your customers.
Simple app to offer something that would be pretty complex to work out for yourself!

The app isn't rendering icons correctly since we launched it, the "refer a friend" option doesn't even show up. we have been reaching out to support to no avail, and are extremely disappointed in the service. We upgraded, thinking that the free version was glitchy on purpose, because we had launched it via our newsletter (because it initially appeared to be working correctly), and were worried about our customers experience. We want a refund for the upgrade and to discontinue using this app. Shopify should not be encouraging faulty plug-ins/apps to their customers. We have spend a lot of time setting up to no success, and it's very upsetting that there is NO SUPPORT!

Really useful and helpful for a business and fun for customers, makes them happy to get rewards for something they bought.

Love the platform! Super user friendly! Excited to get everything fired up!

Great App! It does exactly what I needed and the video tutorials were so easy to follow! I would definitely recommend this app to a friend!

Never really tried the app because when I asked customer support if I have to pay a small percentage to the app each time the app makes a profit or on all sales including those that are not generated by Swell, my question was ignored, and instead Kerby Mcedonn, (the customer support staff), answered extremely vaguely. My assumption is that if you install this app and move to a paid plan, they will charge you up to 0.35 cents per order, regardless of whether Swell generates the sale or not. For big stores this can become a problem, eg 0.35 x 100(sales a day) = 35USD x 30 Days = ~1000USD a month not including their monthly fee. I recommend using Smile.io or Zinrelo.

Easy to set up... let's see if it's good

We haven't yet used the app, but so far I have been able to do everything I need and am able to customize it easily . Looking forward to seeing how it works :)

I received the best support I've ever received from any company thanks to Ritchie M. I've never used the chat widget for complex questions but Ritchie could handle everything I asked and to top it off, I learnt so much that I'm definitely keeping L&R in my tech stack. Huge asset to Yotpo, well done and keep up the great support!

Excellent customer service! We haven't been able to use Swell to it's full potential yet, but the communication and care Josh provided truly made us feel like a valued customer. Very pleased to be working with them.

Keep up the great work, team!