Avis (2 570)

Note globale
4,7
Nombre d’avis par note
  • 83 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
22 janvier 2024

This app makes it easy to engage with your customers and offer them rewards. You can get up and running from no Loyalty Rewards program to a fairly sophisticated program complete with a landing page and referral pop up in a breeze. Moreover, technical support is readily available. I had an issue with setting up my outgoing referral share emails to a customized email body. Gabriel was able to quickly get on a call with me, diagnose the issue (a setting I needed to toggle on), then test the emails with me. All on screen share. As a bonus, he showed me how to quickly set up a new page on my Shopify app that I could use as a referrals only landing page for calling up in a pop-up at checkout.

Sweet. I'm excited about how my customers will respond.

Nailah's Shea
États-Unis
21 jours d’utilisation de l’application
Yotpo - L&R a répondu 19 avril 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

1 décembre 2023

They are the best - Customer service is the BEST! I mean when I say best I would give them 10 Stars

Tree Of Life Shoppe
États-Unis
11 mois d’utilisation de l’application
Yotpo - L&R a répondu 20 décembre 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

11 mars 2024

I have updated my review to 5 stars having previously been confused about the fact that team members cannot be added on anything less than the Premium account. As it turns out, even without additional team members, it is still possible for authorised Shopify users to access the backend of Yotpo for administrative tasks to be completed.

Pepe Garden Furniture
Royaume-Uni
3 jours d’utilisation de l’application
Yotpo - L&R a répondu 19 avril 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

27 novembre 2023

We had a nightmare week trying to migrate over from another system and it not working for 98% of our customers on our website. We could only get support overnight when we were asleep and they were not being able to fix the problems at all and we just kept going around in circles. We were losing money very quickly in a week of no rewards for our loyal customers. We decided to migrate again to Yotpo and they have been exceptional. All migrated over within a few hours and live on our website. Customers could see the rewards bar straight away. The app/plugin is more intuitive and much easier to set up. Then when we needed help for some personalisation, their 24/7 chat support was second to none. Fixed issues quickly, smoothly and even found solutions that most providers wouldn't fix! Highly recommend making the switch to Yotpo, you won't regret it.

The Creative Toy Shop
Australie
3 jours d’utilisation de l’application
Yotpo - L&R a répondu 28 novembre 2023

We appreciate your feedback, thank you! We are continuing to better our products to continuously provide the best customer experience there is!

7 mars 2024

Gabriel was super helpful is resolving the issues I had with the app. It was very quick adn he was very responsive.

Crybaby Wax
États-Unis
12 mois d’utilisation de l’application
Yotpo - L&R a répondu 19 avril 2024

Thank you for sharing your thoughts with us!

19 décembre 2023

They are probably the worst service out there that is quick to take your money but not provide the support for the services. I cancelled this service back in July and they keep on charging me. Charge me again and you will get a lawsuit!

Adventur•ish
États-Unis
6 mois d’utilisation de l’application
Yotpo - L&R a répondu 19 avril 2024

Thank you for taking the time to leave a review. After looking into your case, we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.

1 décembre 2023

Was able to help me out very quickly and efficiently. Thank you!

Amia
États-Unis
3 mois d’utilisation de l’application
Yotpo - L&R a répondu 20 décembre 2023

We appreciate your feedback, thank you!

25 janvier 2024

Arven was a great help in fixing the app to load correctly on my page.

Blú Rose
États-Unis
Plus d'un an d’utilisation de l’application
Yotpo - L&R a répondu 19 avril 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

26 décembre 2023

Excellent Service, Gabriel assisted me twice today in adding my referral page to my website and a pop up version too! I couldn't have done it without their help! so thankyou very much :)

Livvys
Australie
13 jours d’utilisation de l’application
Yotpo - L&R a répondu 19 avril 2024

Thank you for sharing your thoughts with us!

3 avril 2024

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Lolitas&L
Espagne
Plus d'un an d’utilisation de l’application
Yotpo - L&R a répondu 19 avril 2024

Thank you for writing a review — we value your feedback.