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The Yotpo team are super supportive whenever we need them. Especially Jeff, he's super diligent and helps us provide our customers with great service.
John B from the support team was very helpful with a quick response
Thanks Stephanie for the outstanding customer service!
Nyle was very helpful and explained everything I need to know! Nyle is an asset!
excellent support from John B - thank you so much
Stephanie was very helpful resolving an issue for us. I explained the issue and she was on it.
Jeff was really helpful. Thank you so much!
Jeff was a big help in assisting me with a Yotpo loyalty task. Thanks again!
Nyle was great!
The APP works very good... just like it's supposed to.
Go for it, it's worth it.
Hi Blivet Sports,
Thank you for taking the time to share your feedback, and we’re very sorry for the frustration this situation caused.
We understand how difficult it must have been to deal with this while your customers were expecting their credits to work properly. After investigating the issue, our team confirmed that the account had been archived. We were able to verify the account and restore it, and we’re glad to confirm that the issue has now been resolved.
We also recognize that the resolution took longer than expected. Following this case, we worked closely with our Product team to improve the process so similar situations can be handled faster in the future.
If you’re still experiencing any issues or need further assistance, please don’t hesitate to reach out to our support team. We’re always here to help and want to ensure everything runs smoothly for you and your customers.
