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John B, is really helpful and kind supporter! He tried to helped me a lot even our system is troublesome. I would love ask him if I will have some question next time.
John from Yotpo Chat line was super efficient providing a report manually straight away - that was not coming to my email. Thanks John!
Super happy with the platform, support, and all-around experience with Yotpo Loyalty and Rewards.
The support team is available and knowledgeable for simple and complex questions. John B quickly responded to my ticket letting me know that he was working to find a solution then followed up with documentation of how to resolve my question.
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Thank you Jeff Q for all of your help and guidance. You are always so happy and helpful. And explain things really well.
The Yotpo application seems a decade behind but Charlie helped ensure we had what we needed! Thank you, Charlie!
We have had the pleasure of working closely with Yotpo to assist with our Community Experience. They have been absolutely wonderful with assisting us in all areas and concerns we have. Jeff Q is a superstar when required support, they jump straight in to help us with no fuss.
It was quite difficult for us to implement a new tool seeing as we were migrating from another, but the Yotpo support team (especially Gabriel S) are highly responsive and pick up every ticket we sent them in the 2 weeks post launch. We appreciate the quick response & turnaround even though there were quite some bugs / issues with our launch (that was specific to our previous set up). Thanks Gabriel for helping us make sense of all the new data!
Can't recommend Yatpo Customer Service enough. I've chatted with them three... YES THREE TIMES.... and each time the service was better than the last. Everyone I spoke with was kind, knowledgable, efficient and persistent in helping to troubleshoot my issues. 11/10 recommend
John B. with support was great and quickly helped me solve my problem.