Yotpo: Loyalty & Rewards

I love the features the app offers. It took a lot of effort to set up the program but I think the number of features it offers is worth the price. One star is for their nonexistent customer service. The app itself works but the analytics don't work. All dashboard shows zero even though we have customers redeeming. We tried to reach them multiple times and no response.

I had this app for a year. As long as nothing was wrong it was OK. Not my fave, but i didn't know any better. The big problem is customer support is lacking. I am deleting my app today and going to S Loyalty because its been over 4 weeks and they still have not fixed a glitch where my customers suddenly were not able to log in through the rewards tab.

I feel like things that affect my bottom line, and especially things that annoy my customers, and cause me tons of customer service issues are HIGHLY important. The Support staff was unable to figure out my problem quickly, after i prodded them repeatedly they gave me deadlines for resolutions that never happened, (while basically telling me they had other more important things to work on.) Then when i followed up past the deadline that THEY SET- i got no response at all. Good times.

Another point to note my monthly sales fall between their weird gap of $29 for up to 200 orders and a CRAZY JUMP to $249 for 800 sales. Basically I ended up paying $60+ a month with ZERO PERKS, regardless of if my customers could access their rewards or not- which is what the problem has been for the last 4 weeks.

I am going to try S loyalty now- and so far- I'm happier with the clear pay rates, and their VERY responsive customer service.

So far this has been a great tool. I struggled to find great email marketing for my business to grow and with in 5 minutes I have already sent the launch email to all my customers!!

Great app! The rewards program is simple yet effective!

This app is incredible, and limited by your imagination. I am still working on other creative ways that my customers can earn points. I liken it to the achievement system or trophy system from Xbox and Playstation.

Give this a shot. The free system is more than adequate to help you get a feel for what it can do.

Love this app! Has helped me to launch my premium discount membership club, which has improved sales by over 1000%!

Edilyn was very communicative and helped us solve issues with our emails. In general, support is very easy to get a hold of, and wait times are short, which is super helpful!

So far great and the lack of branding on the free version makes it look so much better then the rest.

Excellent application. User friendly and effective! Highly recommended.

installed the app couple minutes ago, very easy and like so far. if all good till 500 will not mind to pay it for. Great job Guys!