Yotpo: Loyalty & Rewards

Swell APP is brilliant! Easy to use and a great at engaging with customers!

Its alright so far! about to test it out

Everyone need this app. Easy and simple instructions to install it

This app is very useful i realize it can build you business up to potential it suppose to be and as a customer and a parent of eight you always want some deal to help your budget.

I had to cancel my subscription for Swell before even launching the app due solely to the lack of customer service from Swell, which was recently acquired by Yotpo.

After many hours configuring the app on my own, I contacted support with three final (and uncomplicated) questions. After more than two weeks, two additional follow-up e-mails to support, and additional e-mails to a sales rep, I have still not received a single response from Swell's support team.

Even worse, the sales rep suggested that I pay more to receive better service on the premium enterprise plan. I paid approximately $300/month for the gold plan, which is the highest self-service tier.

I also investigated Yotpo, as I was looking for a product review app to integrate with Swell rewards. After following up multiple times with a sales rep for help and information, I was quoted about $8K/year.

It would be absurd to pay this company anything, let alone $11K+/year, for this level of service. There are plenty of other options for both rewards and review apps.

The learning curve is BIG. Support has been very helpful and available! For a free app there are a ton of features available!

So far it has been easy to setup. and my customers are already using it..within just a few hours. makerparts.ca

Just getting the hang of it, and I love it! Exactly what I need for customer retention and connection. Thank you!

The pop up is hidden, still don't know how to show customers my reward program, I hope they can have a much easier way for us to do it

I'm having trouble with support. All the YouTube videos don't load. Hard to get this setup. Would appreciate some live support, the chat corner takes you to video conferencing with no support