Yotpo: Loyalty & Rewards

FELLOW SHOPIFY PLUS MERCHANTS BE WARNED!

We signed with Swell in early May on their premier Platinum plan. Overall we have had a very negative experience and have repeatedly found bugs in their platform that have had negative financial ramifications for us.

One of the main things that attracted us to Swell was the more customized program design they offered. This process was OK although small delays did sneak in when we needed to pick up on relatively small (but important!) design elements. Overall the our impression was a 'good enough' approach, which to us seemed counter to the stated aim of driving as much traffic as possible to the rewards page. Their developers also struggled with Shopify theme code management outside of Shopify (we use Github). The soft launch of our program was late July.

Soon after launch we found a couple of serious bugs in their platform that has significantly dented our confidence in it’s reliability. One issue (awarding points for the purchase of gift cards and purchases using gift cards) was promptly resolved. However we have been waiting more than three months for the resolution of a bug affecting the treatment of refunds. We also complained about the slow speed to load a customer’s point balance but was told this was expected behavior. The Swell team have been slow to respond to emails. I am still waiting for a response to an email I sent 9 days ago to our dedicated ‘Client Success Manager’ for example.

My new online shop can really benefit from this! I've recently installed this on my Shopify and I can't say how easy it is for me to set up! I really appreciate the free version every month if your total number of orders is under 100! Keep it going guys!

Thanks so much again for this app!

The interface is a little clunky as is the support documentation, however, the customer service team are great and at your disposal should you need any guidance which is a real help.

Yotpo is the BEST customer review and loyalty rewards platform. It fits in seamlessly to our shopify app, and the customer service is amazing. Thank you Jospeh C.

Very easy to set up. I am very hopeful all will go well,

We just installed this app and we absolutely love it! We look forward to rewarding our clients for their support and loialty.

I just started using SWELL and its been seamless to use and start a customer rewards program and create a raving fan community.

goood apppp for me , thank for help...

Our team is really looking forward to using Swell. We compared it against some competition and made our best decision.

The app is ok. Not as user-friendly as others. Hands down the worst support of any app I have ever used on Shopify. Screenshots are not enough, they want videos. Which a lot of office computers won't support. Can't answer simple questions. Typically they try and send you back to Shopify.