Yotpo: Loyalty & Rewards

This review is initially based off of what I am seeing and they are supposed to be reaching out to me soon to go over why they are using all orders to calculate the charge. At least they are responsive. I'll update as we work through this issue. I started this App up last week, and at least half of the orders were never placed when the App was being used, so that struck me as incorrectly counting orders towards charging a fee. I also place manual orders through our shipping App to ship company documents, as well as replacement orders, returns, etc, and those are not true customer placed orders, so I do not think it's fair to utilize this metric as a basis for charging and I hope they're willing to fix this or work out a better resolve, so we'll wait and see. Either way, I'll hear them out to see why in their app it says all orders for the entire month are used to calculate charges and see if there is a misunderstanding. Also, it is showing one email is responsible for clicking the link 39 times, so I am waiting to hear how that metric is calculated.

This is a decent tool for referrals and the amount you can do for free is just great.

Belle app, tres bien concu et simple.Reste juste a test les resultats.

Awesome and Easy to use! I would recommend this to stores starting up.

thanks for the free version which hopefully will help grow the store so that i can afford the premium memebership. apps like these help small businesses gain traction and be successful

some features don't work-unable to customize rewards popup and unable to view rewards page

We shortlisted this app along with another one in terms of what we needed. We paid for the first month despite having no Free Trial because it seemed to have more customizable options to do what we wanted. Their dashboard is raw, no attention to design or UI, however it was appealing due to the amount of available filters and choices.
However after 1 week of trying to set this up the way we wanted, we ended up uninstalling entirely. Money is not a problem, if things work well. Things didn't work while we followed their instructions (guides) to the letter. Their server requests were returning Error 500.. And the Support is HORRIBLE, practically never online on the live chat and they take days to reply to a ticket. The only timely thing about their support is their automated emails when they ask "How did you find our support?". No money is worth the trouble of waiting and waiting (48-72hrs - while you're paying!), not even getting a confirmation that someone opened your email and they're working on a solution for you. No clue how this company has such a high rating with such a lousy support.

Decent App, but I wish it was easier to make a variety of coupons.

Just started using swell and it's great! I love that I don't have to pay as a starting plan and can upgrade later, it really helps support the new start ups. Also, very easy to use and integrates the full loyalty program with emails and all. Love it :)

good but not great. email pop up doesn't sync to mailchimp. I love the idea of an all in one reward, referral and email capture app but think I'm going to switch back to apps that specialize in each function.

My new online shop can really benefit from this! I've recently installed this on my Shopify and I can't say how easy it is for me to set up! I really appreciate the free version every month if your total number of orders is under 100! Keep it going guys!

Thanks so much again for this app!