Yotpo: Loyalty & Rewards

It was quite difficult for us to implement a new tool seeing as we were migrating from another, but the Yotpo support team (especially Gabriel S) are highly responsive and pick up every ticket we sent them in the 2 weeks post launch. We appreciate the quick response & turnaround even though there were quite some bugs / issues with our launch (that was specific to our previous set up). Thanks Gabriel for helping us make sense of all the new data!

John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.

Alyssa was of great help. My only frustration was the conflicting information I was receiving. I appreciate Alyssa's patience and help with the issue I had.

John B was very helpful.

We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition.

My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.

Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.

I found this rewards program to be simple to setup and administer. I look forward to seeing just how effective it will be (which will be easy thanks to the Dashboard). Great job Swell Rewards team.
PDW

Good and complete app to start a Loyalty program. Also really good customer service. Works pretty good!

I've just set up my Shopify site having migrated from Volusion. That alone has me in such great spirits that I was already happy to leave high reviews. Then, I came across Swell in the Shopify app store, and it allows me to reward my customers for their loyalty and engagement for a ridiculously low cost! I'm down right giddy. As small business owners, the bottom line is at the forefront of every conversation, and the offering of discounts and perks with Rewards points are expense enough for us. I'm still working on and hoping to figure out how to delete codes that I accidentally imported to the wrong coupon - since I forgot to decipher between the discount_export csv files (1) (2) and (3) Otherwise, everything Ive wanted to do so far has been - - - swell :) I couldn't resist!

Great app to launch a quick rewards program, really like the customization options. The only think that I would add is the possibility to embed the rewards pop-up in a separate page rather than having the box floating in the pages