Yotpo: Loyalty & Rewards , 2.466 avaliações

Classificação geral
4,7
Número por nível de avaliação
  • 82% das avaliações são de 5 estrelas
  • 12% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
19 de janeiro de 2023

I've been trying to set up this app for 3 days now. And I dont mind adding some snipet to my template's code, but it's frustrating to go through a bunch of docs and not find proper instructions.

Tazitas +
México
3 dias usando o app
Data de edição: 10 de setembro de 2019

The app itself is great, but the support is absolutely atrocious. Left a message with their support team on the Intercom chat a week ago, no response. Left a message yesterday, no response. Just left another message, no response.

If this is how they treat Gold Plan customers, stay away!
If this is how they treat Gold Plan customers, stay away!

Urban EDC Supply
Estados Unidos
Mais de 3 anos usando o app
Data de edição: 1 de julho de 2019

Spent $250 and can't even get them to email or respond back to our support issue. Even tried calling, no luck... The "chat" feature in their app says their typical response time is 3 hours. It has been 3 DAYS and we still have not gotten a response. Worst part of all is this is now going to delay our release!

Really thought this app was gonna be great but the support is just absolutely horrible and that may just be a deal breaker for us.

sstyler-eve
Estados Unidos
Mais de 3 anos usando o app
13 de abril de 2019

Swell is good when it works but when it doesn't good luck with getting ANY help! you are passed off to a another company Yotpo support who is of no help and you are left to try and sort it out yourself if I had my time over I wouldn't use SWELL now all my customers points are set up here and I cant get support I am stuck here...beware!!

The Spotted Quoll
Austrália
Mais de 2 anos usando o app
26 de fevereiro de 2019

I really love the concept, my biggest challenge is that I cannot get on the LIVE CHAT for help. It wont acccept my email. I would love HELP PLEASE!! makingthelook@gmail.com or sweetsassymolassyboutique@aol.com
PLEASE HELP ME!

Sweet Sassy Molassy Boutique
Estados Unidos
Mais de 2 anos usando o app
16 de novembro de 2021

I spent a lot of time installing and configuring the app. It seemed like it would be great. When I put it live, the referral code won't work. Contacted support 4 or 5 days ago and no help so far. They acknowledge that there's a problem but no solution. It shouldn't take this long to fix.

Spaun Drum Company
Estados Unidos
10 dias usando o app
17 de novembro de 2017

Very fast to setup the reward program. I am awaiting for the real campaign program that can fetch customers to our new site inaaz.biz.

After seeing the result , we will upgrade the rating to one star up every month.

Inaaz Biz
Índia
Mais de 1 ano usando o app
18 de julho de 2019

The onboarding and MSM didn't set it up correctly, now we must go in and fix all of their mistakes to get the program working. Not worth the investment

Moonglow Jewelry
Estados Unidos
4 meses usando o app
Data de edição: 5 de novembro de 2018

It's cool, but ... WAAAAAAAAYY Too Expensive just to use the simple features you essentially need like rewards page.

You'll have to do a lot of work just to have something for your clients to interact with and redeem points; setting it up is also not easy. The actions are easy to take, but there are no real guides jumping out to help you along the way like with basically every other app we've ever seen and used in shopify. Their videos on youtube are 2 years old and don't match the current dashboard.

The app just costs way too much. $29 a month just to have a program of which you need to do a lot of designing on your own to make it functional on your website or $299 a month if you have a simple 120 orders per month and want something your customers can interact with.

What you gain in sales will easily be lost in fees for the app and discounts. Not sustainable.

Fresh Meal Prep
Estados Unidos
6 meses usando o app
29 de dezembro de 2017

O Aplicativo testa sua paciência. Não é intuitivo e nem alto explicativo. Deveria vir com um tutorial. Deveria indicar melhor quais recompensas estarão funcionando. Deveria ser separa cada campanha(recompensas) e não todas misturadas num só local. Muito complicado de usar!

Vivico Store
Brasil
7 meses usando o app