Yotpo: Loyalty & Rewards , 2.466 avaliações

Classificação geral
4,7
Número por nível de avaliação
  • 82% das avaliações são de 5 estrelas
  • 12% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
Data de edição: 22 de setembro de 2022

We are on the Enterprise and recently launched Yotpo live on our website. Overall, we are happy with Yotpo Loyalty and Rewards as the features and customizability are great. However, the implementation was a disaster and took nearly three months to go live (three paid months). The support (specifically developer support) when implementing and going live is very lacking. Minor customizations and responses to tickets when issues arise takes too long. In addition, if you are thinking there will be a benefit to using Yotpo Reviews, UGC, and Loyalty together, do not put too much weight into that when making your decision. They operate as three separate companies and doesn't feel unified.

Wild Oak Boutique
Estados Unidos
2 meses usando o app
Yotpo - L&R deixou uma resposta 3 de outubro de 2022

Hey, Lindsay from the Loyalty team here 👋

I really apologize for the experience you've had. We checked in with the team on your case, and it looks like some technical issues on our end did arise.
Our team worked to assist in recalculating your VIP tiers, setting up the Tapcart integration, and ensuring Reviews were live after the Loyalty go-live, as well as assisted in CSS edits to the OOTB loyalty modules.

We are working to improve the implementation process to ensure the issues you experienced are fixed. If you do continue to experience further issues with your products as you mentioned, please contact your CSMs directly and we will do our absolute best to solve them as quickly as we can.

23 de julho de 2022

The page builder was easy to set up and gave it a leg up over similar rewards apps. What would make Yotpo the best rewards app is if their integrations with Klaviyo wasn't so expensive. $249 if you want to do any useful integrations and points versus similar apps that are free and much cheaper.

My Happy Flo
Estados Unidos
3 meses usando o app
Data de edição: 5 de setembro de 2021

The app works good! but it required me to install a script on the overall site who slows down my site critically. This solution does not worth the amount of unused javascript.

CuraLife
Estados Unidos
11 meses usando o app
26 de março de 2021

It's disappointing that this app doesn't work with Omisend. Cannot do much with customizing triggered emails. It seems that Yotpo doesn't pay any attention to their design/UI, from email layout to dashboard, all look very unprofessional. If comparing to Smile.io, Yotpo is still far behind. Just that, Yotpo is more affordable for small businesses.

Da Latibule
Austrália
7 meses usando o app
Data de edição: 14 de setembro de 2018

Good app and have had no issues. Based on my last review they reached out and resolved any concerns I had. Pleased with the service they provided.

Nashvillespicecompany
Estados Unidos
Mais de 4 anos usando o app
Data de edição: 14 de abril de 2018

I installed it now, I will wait for support to finalize evaluation!

Melhor Loja Do Mundo
Brasil
Quase 4 anos usando o app
Data de edição: 15 de janeiro de 2019

Too many issues with this app! We are constantly having customers say they cannot access their account along with a boat load of other issues.. The points are too easily redeemable. A lot of customers just don't get how it works which tells us its not as user friendly as it coule be. It is not worth the trouble but now that our customers are used to it being on website its hard to delete the feature. So we are looking for another app to use.

Cerese D, Inc.
Estados Unidos
Aproximadamente 2 anos usando o app
3 de janeiro de 2018

It is a good app however I believe it is still a pricey subscription rate. Should be a flat rate instead of per orders count

P A Botanicals
Estados Unidos
Aproximadamente 3 anos usando o app
2 de março de 2017

not a bad app, would recommend but not too easy to setup!

Shaw Products
Reino Unido
Aproximadamente 4 anos usando o app
11 de setembro de 2019

Very nice reward system but more needs to be available at the free tier such as the instagram follow and the tiers. Small businesses are trying to grow their business and those features would help but are only available for businesses that are already established. $250/month for VIP tiers? If you are already making a lot of money on your site where you can afford that, you don't need a VIP program to boost sales.

HAG Entertainment
Estados Unidos
Aproximadamente 1 ano usando o app