Yotpo: Loyalty & Rewards

So far so good, easy to set up and work with. Nice integration with Shopify!

So far so good. Can't wait to make the most out of this app!

FELLOW SHOPIFY PLUS MERCHANTS BE WARNED!

We signed with Swell in early May on their premier Platinum plan. Overall we have had a very negative experience and have repeatedly found bugs in their platform that have had negative financial ramifications for us.

One of the main things that attracted us to Swell was the more customized program design they offered. This process was OK although small delays did sneak in when we needed to pick up on relatively small (but important!) design elements. Overall the our impression was a 'good enough' approach, which to us seemed counter to the stated aim of driving as much traffic as possible to the rewards page. Their developers also struggled with Shopify theme code management outside of Shopify (we use Github). The soft launch of our program was late July.

Soon after launch we found a couple of serious bugs in their platform that has significantly dented our confidence in it’s reliability. One issue (awarding points for the purchase of gift cards and purchases using gift cards) was promptly resolved. However we have been waiting more than three months for the resolution of a bug affecting the treatment of refunds. We also complained about the slow speed to load a customer’s point balance but was told this was expected behavior. The Swell team have been slow to respond to emails. I am still waiting for a response to an email I sent 9 days ago to our dedicated ‘Client Success Manager’ for example.

Just got it up and running minutes ago, so no results to speak about yet. Set up was pretty easy after chatting with Josh online. Can't wait to see what happens!

Very customizable and I can make it reward my customers exactly the way I want to!...and the customer support is TOP NOTCH!!! Thanks Josh and the SWELL team!

Great App and easy to use. Fischer - Cherie Clothing

Great App! Helped Increased Sales

need put the code automatically

Very easy to use and a great marketing tool.

Yotpo is the BEST customer review and loyalty rewards platform. It fits in seamlessly to our shopify app, and the customer service is amazing. Thank you Jospeh C.